Kelly Lipton

• Compliance Oversight: Ensure 100% adherence to DODD and Medicaid guidelines across client documentation, personal care milestones, and medical logs.
• Team Leadership: Oversee, evaluate, and mentor direct care professionals utilizing clear accountability frameworks that increase service quality.
• Care Planning: Construct personalized individual support plans (ISPs) focused on physical stabilization, goal metrics, and civic inclusion.

• Crisis Intervention: De-escalated urgent, high-risk scenarios within secure facilities while strictly prioritizing life-safety guidelines and institutional regulations.
• Operations Management: Executed meticulous facility log audits, property verification counts, and security checks to maintain error-free security metrics.

• Operational Efficiency: Supervised staff workflows during high-volume periods to exceed strict pharmaceutical care response KPIs.
• Complex Resolutions: Handled sensitive Medicare and commercial healthcare account escalations under strict industry confidentiality.

• Managed Pharmacy Benefits Management (PBM) accounts while maintaining complete HIPAA data security standards.

• Supervised direct care associates in behavioral health units, facilitating swift crisis stabilization and client care coordination.

24 credit hours

65 credit hours