Liriana Rosette
Middleburg
Summary
Dynamic Quality Assurance Representative with FRCSE Det Jacksonville, skilled in call analysis feedback and performance assessment. Proven track record in implementing quality improvement initiatives and fostering team collaboration. Adept at inspection readiness validation, ensuring compliance and enhancing operational efficiency. Strong communicator dedicated to driving excellence in service delivery.
Overview
11
11
years of professional experience
Work History
Quality Assurance Representative
FRCSE Det Jacksonville
06.2024 - Current
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
- Assisted with developing and implementing quality assurance improvements based on call evaluation results.
- Reviewed and scored calls made utilizing company-defined quality monitoring standards
- Provided ongoing feedback to management and call representatives to foster improvement.
Work Center Supervisor
FRCSE Det Jacksonville
05.2023 - 06.2024
- Precisely maintained and updated classified gear to meet requirements.
- Verified cleanliness of hangar and assigned spaces and initiated material requests for required tasks.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Aviation Structural Mechanic
Special Projects Patrol Squadron Two
05.2022 - 05.2023
- Performed daily flight line preflight and post-fight aircraft inspections of hydraulic systems and flight control surfaces.
- Installed, rigged and removed flight control surfaces and fabricated and assembled metal components to make repairs to aircraft's skin.
- Maintained instrumentation for fuel quantity, altimeters and oil pressure indication.
- Conducted airframe, airfoils and flight controls maintenance and logged actions in aircraft log.
Executive Assistant
FRCSE Det Jacksonville
11.2020 - 04.2022
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Shift Supervisor
Patrol Squdron Ten
07.2016 - 11.2020
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Aircraft Technician
Patrol Squadron Thirty
06.2014 - 07.2016
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Used leveling compounds and scotch casts to seal parts, assemblies, and sub-assemblies.
Education
Bachelor of Science - Health Coaching And Human Performance
Seminole State College of Florida
Sanford, FL06-2027
Associate of Arts -
Florida State College
Jacksonville, FL05-2023
Skills
- Call analysis feedback
- Performance assessment
- Quality improvement initiatives
- Inspection readiness validation
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Representative
FRCSE Det Jacksonville
06.2024 - Current
Work Center Supervisor
FRCSE Det Jacksonville
05.2023 - 06.2024
Aviation Structural Mechanic
Special Projects Patrol Squadron Two
05.2022 - 05.2023
Executive Assistant
FRCSE Det Jacksonville
11.2020 - 04.2022
Shift Supervisor
Patrol Squdron Ten
07.2016 - 11.2020
Aircraft Technician
Patrol Squadron Thirty
06.2014 - 07.2016
Bachelor of Science - Health Coaching And Human Performance
Seminole State College of Florida
Associate of Arts -
Florida State College
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