Lisa Adams

• Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
• Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
• Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
• Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.

Opened business in collaboration with brother and one other partner.

Granted full operational authority.

Sold pre-planned agreements.

Assisted county coroner with body removals.

• Built long-lasting client relationships through excellent customer service and consistent followups, leading to successful sales teams consistently reaching or exceeding their written goals, as they set achievable targets for current and continued success.
• Led a successful sales team by providing motivational coaching and performance-based incentives, organized regular sales meetings with ample time for input from associates to share best practices and voice concerns.
• Held and facilitated trainings, maintained ample tools for new hires to succeed as well as tools for veteran sales people to continue to raise their bar.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Analyzed market trends, especially around Cremation and Green Burial options to ensure we are well informed and ready for changes. I’m excellent under pressure, but I’d much rather be prepared.
• Attended industry events and conventions to explain sales opportunities.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

• I basically had all the same responsibilities as a Sales Manager, but O was still allowed to sell for myself as well. That changes upon becoming a sales manager with Dignity.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Assisted sales team with completing customer transactions and managing issues.
• Developed strong client relationships for repeat business and increased referrals.
• I managed the day to day schedules of associates and met with the angriest clients. I did anything and almost everything.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

• Helped clients select caskets, markers and memorial options.
• Assisted with advanced arrangements for individuals and couples.
• Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
• Supported families on day of interment to resolve any problems and answer questions.
• Continued the care and service to each family, with some becoming dear friends.