Lisa Adams
Pleasant View,TN
Summary
- Lead Administrative Assistant with extensive experience at Vanderbilt University Medical Center, specializing in streamlining operations and enhancing administrative workflows. Proficient in Microsoft Office 365, demonstrating exceptional organizational skills and effective management capabilities. Known for facilitating seamless communication across teams, contributing to a highly efficient work environment. Committed to upholding excellence in all professional endeavors. Handled confidential information with discretion and integrity.
Overview
33
33
years of professional experience
Work History
Lead Administrative Assistant (Dual Role)
Vanderbilt University Medical Center
Nashville, TN
02.2011 - Current
- Provided extensive administrative support to Vanderbilt University Medical Center Chief Experience Officer (CXO).
- Provide extensive administrative support to the Neurotology/Otology Division Chief, two other surgeons and a nurse practitioner for over three years.
- Manage Outlook calendar by maintaining schedules and coordinating meetings.
- Execute travel planning tasks while completing reimbursement submissions in Concur.
- Oversee effective management and upkeep of legal documents.
- Ensure accurate transcription of recommendation letters.
- Assist with arranging visitor itineraries for the department.
- Manage distribution of patient clinic notes/referral letters post visit.
- Coordinate shadowing opportunities within clinic.
- Generate patient letters for medical clearance and other patient-focused needs.
Department FMLA/Disability Coordinator (Dual Role)
Vanderbilt University Medical Center
Nashville, TN
02.2011 - 09.2024
- Oversaw FMLA/Disability program operations for Department of Otolaryngology.
- Established and managed comprehensive protocols for processing FMLA, disability, ancillary, homebound, TN disability parking placards and plates forms, school and work excuses.
- Completed and submitted patient FMLA, disability, ancillary, homebound, TN disability parking placards and plates forms, school and work excuses.
- Managed and updated EMR communication related to FMLA and disability cases.
- Facilitated communication between providers and manufacturers for cochlear implants and BAHA for upgrades and supplies.
- Served as Workers Compensation Liaison connecting Department of Otolaryngology with Corporate Health.
Registration Referral Specialist
Vanderbilt University
Nashville, TN
03.2002 - 02.2011
- Provided support in a high-volume call center environment.
- Ensured accurate creation of patient files with detailed demographic data.
- Ensured accuracy in loading health insurance data for patients.
- Loaded and secured referrals for Endocrinology, Otolaryngology, Neurosurgery.
- Secured patient authorizations for Endo Lab procedures and uploaded to Medipac.
- Processed Endo lab procedure benefits, integrating them into Medipac.
Assistant Pre-Underwriting/Customer Service
Broker's Resource
Brentwood, TN
05.1992 - 03.2002
- Assessed insurance applications for completeness.
- Conducted pre-underwriting medical assessments.
- Streamlined collaboration processes with insurance carrier for agents.
- Supported agents in resolving client claim conflicts.
Education
High School Diploma -
01.1986
Skills
- Adobe Acrobat
- Concur
- EStar
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams
- Outlook
- Starpanel
- Workday
- Zoom
Location
Pleasant View, TN
References
References available upon request.
Timeline
Lead Administrative Assistant (Dual Role)
Vanderbilt University Medical Center
02.2011 - Current
Department FMLA/Disability Coordinator (Dual Role)
Vanderbilt University Medical Center
02.2011 - 09.2024
Registration Referral Specialist
Vanderbilt University
03.2002 - 02.2011
Assistant Pre-Underwriting/Customer Service
Broker's Resource
05.1992 - 03.2002
High School Diploma -
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