Lisa Alderman
Hilliard,FL
Summary
With a proven track record at Solomons Porch Restaurants, I excel in delivering exceptional customer service and adeptly handling data entry tasks. My expertise in active listening and critical thinking ensures outstanding problem-solving abilities. I consistently enhance customer satisfaction, contributing to a significant improvement in client retention and service efficiency. And billing in voices.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Solomons Porch Restaurants
12.2020 - 11.2023
- Customer service.
- Taking orders.
- Answering phones.
- Managed taking 50 calls.
- Invoices on inventory.
- Billing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Osi Collections
02.1999 - 10.2010
- Providing excellent customer service.
- Taking payments on accounts.
- Achieving a bonus.
- Operating and managing inbound and outbound calls.
- Range about 150 to 200 calls a Day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Updating accelerated
Education
GED -
Hilliard High School
Hilliard, FL06-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem solving
- Helping customers
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Solomons Porch Restaurants
12.2020 - 11.2023
Customer Service Representative
Osi Collections
02.1999 - 10.2010
GED -
Hilliard High School
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