Lisa Alegria
Temecula,CA
Summary
Experienced professional with a track record of delivering exceptional customer service, as evidenced by consistently achieving 100% survey scores. Proven success in exceeding annual sales targets by over $1 million. Highly skilled in training and onboarding new employees to maintain the highest standards of service and sales.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Aldi
Temecula, CA
10.2023 - Current
- Assisted with daily store operations, including staff scheduling, performance monitoring, and action plan development
- Identified training opportunities and set performance expectations, enhancing team efficiency and development
- Ensured store cleanliness and safety, maintaining compliance with company standards
- Implemented loss prevention strategies to reduce shrinkage and improve profitability
- Managed store operations in the Store Manager's absence, ensuring continuity of leadership
- Delivered exceptional customer service, addressing inquiries and enhancing the in-store experience
- Monitored local market trends and provided insights to maintain competitive positioning
- Promoted ALDI's core values, fostering teamwork and a positive work environment
Store Leadership/Sales Associate
Best Buy
Temecula, CA
10.2015 - 03.2023
- Managed the team of 20 sales employees overseeing performance and ensuring efficient workflow
- Achieved $1M in sales independently, driving the appliance department to #1 in the district every year
- Efficiently assisting customers with purchases, return and exchange in a fast paced retail environment
- Delivered exceptional customer service consistently achieving 100% rating on customer surveys, highlighting a commitment to exceeding customers expectations
- Successfully, exceeded sales target (150%-200%) through effective client relationship
- Utilized inventory software to track product movement leading to a 50% reduction in stock discrepancies
Store Manager
Baskin Robbins
Carmel Mountain Ranch, CA
05.1994 - 05.1998
- Managed inventory, tracked sales trends, and kept losses below 20% through strategic ordering and adjustments
- Analyzed financial statements and performance data to assess productivity and drive profitability
- Enhanced sales figures by fostering customer loyalty with superior service.
Education
Phlebotomy
Phlebotomy Training Specialists
Temecula, CA 02.2025
Skills
- Customer Service Excellence
- Sales Target Performance
- Inventory Management
- Team Leadership & performance Management
Certification
NHA Exam passed 2/20/2025
EMT certified 1993/2002
Timeline
Assistant Store Manager
Aldi
10.2023 - Current
Store Leadership/Sales Associate
Best Buy
10.2015 - 03.2023
Store Manager
Baskin Robbins
05.1994 - 05.1998
Phlebotomy
Phlebotomy Training Specialists