Lisa Alviar
New Orleans,LA
Summary
Dependable server successful in providing fast, high-quality, attentive, friendly customer service to guests in a restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
32
32
years of professional experience
Work History
Head Server
Drago's Seafood Restaurant New Orleans/Metairie
04.2011 - Current
- Displays enthusiasm and promotes excellent customer service.
- Maintains thorough menu knowledge to sufficiently answer questions regarding menu items, ingredients, and cooking methods.
- Delivers excellent customer service while maintaining a calm, professional demeanor in a high-traffic restaurant.
- Maintains order efficiency and accuracy through clear communication with kitchen staff, as well as bar staff.
- Checks guests' identification before serving alcoholic beverages.
- Assists in training of all new wait staff in several locations.
- Works numerous prestige offsite events throughout the year including The Zurich Classic.
- Assisted in various grand openings of Drago's Seafood Restaurant locations including: Bossier City, Lake Charles, and Baton Rouge.
- Head server in many restaurant locations including: New Orleans, Metairie, and Baton Rouge.
Server Manager
Mr. Gyros Greek Restaurant
03.2009 - 02.2011
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Established and oversaw employee schedules as well as training of all new staff members.
- Planned and designed tasteful restaurant layout, decor, and menus.
- Developed and maintained a large, loyal, diverse clientele base which inevitably drove revenue higher.
Server
Houston's Restaurant
08.2005 - 04.2009
- Excelled under pressure with high corporate demands.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Manager
Charlie's Restaurant & Catering
11.1991 - 04.2005
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Collaborated with Chef/Owner in developing highly successful menus that appealed to a diverse clientele.
- Coordinated the overall training and development of the front of house staff.
- Managed the daily front of house operations.
Education
High School Diploma -
Chalmette High School
Chalmette, LA1992
Skills
- Hospitality Service Expertise
- Leadership Skills
- Customer Service and Rapport
- Anticipating Guest Needs
- Operational Efficiency and Safety
- Servsafe Certified
- Pos Operation
- Strong verbal communication skills
- Ability to remain calm under pressure
- Excellent memorization
Timeline
Head Server
Drago's Seafood Restaurant New Orleans/Metairie
04.2011 - Current
Server Manager
Mr. Gyros Greek Restaurant
03.2009 - 02.2011
Server
Houston's Restaurant
08.2005 - 04.2009
Restaurant Manager
Charlie's Restaurant & Catering
11.1991 - 04.2005
High School Diploma -
Chalmette High School
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