Lisa Amoroso

• Delivered Food to customer doorsteps and business offices.
• Completed on-time by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of their food and other packages.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Build relationship's with workers at their businesses.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
• Managed front desk operations during night, maintaining security and guest safety.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Answered multi-line phone system and enthusiastically greeted callers.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Used POS system to enter orders, process payments and issue receipts.
• Stocked, tagged and displayed merchandise as required.
• Restocked and organized merchandise in front lanes.

Basic Preparation Cooking & Baking