Lisa Amrhein
Rocky Point
Summary
Results-driven professional with strong communication and organizational skills, excelling in customer service and administrative support. Committed to enhancing operational efficiency and fostering positive relationships with patients and team members in a collaborative environment.
Overview
36
36
years of professional experience
Work History
Sales, Service, Dist. Associate
USPS United States Postal Service
Long Island
02.2023 - Current
- Resolved customer inquiries and service requests at counter, ensuring satisfaction.
- Fostered customer relationships by providing friendly and attentive service.
- Improved mail handling procedures through collaboration with team members.
- Sorted and delivered mail to ensure timely distribution.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to uphold cleanliness and orderliness.
- Ensured compliance with safety regulations consistently while on duty.
Nurse's Aide
Daughter's of Wisdom Convent
11.2020 - Current
- Showered and dressed residents, monitored vital signs, and repositioned bedridden residents to enhance comfort and well-being.
- Provided basic care and supported residents in activities of daily living across various shifts.
- Observe physical, mental and emotional conditions. Report abnormal changes or patterns to Nursing staff.
- Delivered emotional support and fostered nurturing relationships with residents.
Companion/Aide
At Home Services for Independent Living, Inc.
09.2020 - Current
- Assisted clients with daily living activities and personal care needs.
- Assisted with daily living activities, provided medication reminders, and coordinated transportation for medical appointments, shopping, meal preparation, and light housekeeping to support patient well-being.
- Provided companionship and emotional support to enhance client well-being.
- Monitored patient conditions and documented observations to keep family informed of health status.
- Collaborated with healthcare professionals to ensure client safety and comfort.
Administrative Assistant
NYS Office for People with Developmental Disabilities (OPWDD): Office of Internal Investigations and Affairs
09.2018 - 04.2019
- Managed scheduling and calendar coordination for investigations and internal affairs.
- Executed administrative support tasks for investigators, including scanning and uploading documents to shared drive, transferring files into IAMs system, scheduling interviews and interrogations, and arranging travel logistics such as hotel, car, and EZ pass.
- Assisted in preparing and organizing investigative reports and documentation.
- Facilitated communication between departments to ensure smooth operations.
Sr. Admin. Assistant
Touro College - Graduate Speech Pathology Program
01.2004 - 08.2018
- Provided administrative support to the Director and Clinical Director of the program and assisted in all activities.
- Assisted Director in managing administrative details of graduate program with clinical component.
- This includes writing and follow up of letter and memos as directed by Program Chair.
- Other responsibilities include: Composed and distributed letters, memos, emails pertaining to department needs, Prepared Payroll-Personnel forms, Prepared Expense reports for Faculty, Maintained students' records, Provided follow up on various matters, Updated information regarding students, faculty and staff, Maintained departmental and student records and files including confidentiality of official records, Maintained contact with other departments and Dean's offices regarding administrative and academic requests, Purchased office supplies, tests, furniture and general office-related items and monitored inventories, Responded to calls and other inquiries regarding the program and clinic, Organized use of classrooms each semester, Made copies of materials for classes at faculty request, Organization, copying, distribution of special projects including Comprehensive Examinations, Menu planning and ordering of food for special events such as Graduation parties, New Student Orientations, Holiday parties, Collect payment from clients in Speech and Hearing clinic; delivered checks from clients and third party payments to Bursar, Supervised/oversaw Graduate Assistants and other Administrative Assistants on an as-needed basis, Completed special projects relating to the Department at the request of the Program Director.
Purchasing Assistant
MercyFirst (Formerly Angel Guardian Children and Family Services)
01.2000 - 01.2004
- Obtained and compared quotes, bids, and proposals to identify best options.
- Evaluated and selected vendors to ensure cost-effectiveness and quality of supplies, equipment, and services.
- Purchased office supplies, medical supplies, household/maintenance supplies, office furniture and miscellaneous items.
- Entered Purchase Orders into Fundware and followed up payment to Vendor.
- Reviewed monthly invoices and verified accuracy before submitting to accounts payable.
- Managed Petty Cash and on-site vending machine.
- Handled repair issues and/or service calls to vendors.
- Coordinated all employee travel arrangements: Air, train, bus, car, etc.
- Worked closely with all departments with the agency to ensure smooth flow of services.
- Updated and maintained lists, reports, records and files.
ADECCO (formerly Olsten Staffing)
01.1998 - 01.2000
- Prepared reference sheets detailing terms of new business transactions for team access.
- Oversaw daily administrative tasks in manager's absence.
- Developed format to synthesize key points of business deals for clarity.
Administrative Assistant: Principal Transactions Group
Lehman Brothers
01.1990 - 01.1998
- Prepared reference sheets detailing terms of new business transactions, enhancing team access to critical information.
- Developed format to synthesize key points of business deals, improving clarity for stakeholders.
- Negotiated discounts and service agreements with vendors, contributing to cost-effective procurement.
- Prepared numeric and quotative presentations to minimize errors.
- Oversaw daily administrative tasks in manager's absence.
Legal Assistant: Corporate Legal Department
Lehman Brothers
01.1990 - 01.1998
- Quickly performed complex document revisions enabling attorneys to forward agreements to appropriate parties in a timely fashion.
- Reviewed legal invoices and negotiated fee reductions with outside counsel for services including facsimile transmissions, word processing, and messenger delivery.
- Proofread and revised contracts and agreements.
- Monitored attorney billable hours and recorded data to ensure accurate invoicing.
- Organized and updated legal records and files to enhance accessibility.
- Processed travel and entertainment expense reimbursements for attorneys.
Education
AAS Degree - Business Administration
CUNY/Kingsborough Community College
2001 Oriental Blvd. Brooklyn, NY 11235Skills
- Customer service excellence
- Office organization
- Appointment scheduling
- Document management
- Team collaboration
- Client engagement
- Time management
- Record accuracy
- Process improvement methodologies
- Microsoft Office proficiency
Timeline
Sales, Service, Dist. Associate
USPS United States Postal Service
02.2023 - Current
Nurse's Aide
Daughter's of Wisdom Convent
11.2020 - Current
Companion/Aide
At Home Services for Independent Living, Inc.
09.2020 - Current
Administrative Assistant
NYS Office for People with Developmental Disabilities (OPWDD): Office of Internal Investigations and Affairs
09.2018 - 04.2019
Sr. Admin. Assistant
Touro College - Graduate Speech Pathology Program
01.2004 - 08.2018
Purchasing Assistant
MercyFirst (Formerly Angel Guardian Children and Family Services)
01.2000 - 01.2004
ADECCO (formerly Olsten Staffing)
01.1998 - 01.2000
Administrative Assistant: Principal Transactions Group
Lehman Brothers
01.1990 - 01.1998
Legal Assistant: Corporate Legal Department
Lehman Brothers
01.1990 - 01.1998
AAS Degree - Business Administration
CUNY/Kingsborough Community College