Lisa Anderson
Spokane,WA
Summary
Self motivated and resourceful individual with successful experience in business to business relationships, management coordination, business administration, sales and facilitation of daily business operations. Experience assisting with and fulfilling organization liability claims and other party liability. A proven track record of using excellent personnel, and improve department efficiencies. Team player with excellent communication skills, high quality of work and excellent customer service. Strong negotiating skills and business acumen and able to work independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Account Manager II - Large Group Sales
Kaiser Permanente
03.2023 - Current
- Worked alongside sales account managers to develop & maintain business to business relationships with broker partners to provide integrated care model offered to employer groups 51+ - 499 employees.
- Worked directly with clients and their consultants as well as internal stake holders for case installation & implementation of direct, multi-state, commercial, labor & trust & represented employer groups.
- Tracked, monitored and ensured that contracts, pricing and membership accounting have accurate information and implement the negotiated terms of the final renewal with focus on business processes.
- Participated in Account Strategy sessions and worked on targeted accounts.
- Collaborated in coordination cross regional growth opportunities.
Sales/Account Management Support Specialist II
Kaiser Permanente
02.2022 - 03.2023
- Provided clerical support for sales and account management team.
- Scheduled meetings and maintain calendars as requested. Arranged conference rooms, conference calls and other meeting events.
- Tracked and compiled expense receipts and prepare monthly expense reports.
- Distributed meetings agenda and materials in advance of meetings.
- Prepared and formatted multiple interoffice communication, e-mail, letters, reports, and confidential documents.
- Screened e-mail and prepare appropriate basic correspondence on behalf of account managers and sales executives.
- Completed data entry; format and produced standard reports.
Administrative Specialist B
Kaiser Permanente
06.2019 - 02.2022
- Maintained calendars, arranged appointments, meetings and travel itineraries.
- Established/maintained complex department filing system including confidential department files and records. Reviews/screens manager's mail, researches issues and provides recommendations. Operates variety of office equipment. Place orders for supplies and office equipment. Proofreads documents for typographical, spelling and content errors.
- Established databases, generated routine reports. Created spreadsheets/graphs. Coordinated and organized department projects, schedule complex meetings and prepares materials.
Customer Service Specialist II - PAU
Kaiser Permenente
09.2018 - 06.2019
- Develop & Maintain business to business relationships with Medical Providers & Medical offices in Eastern Washington.
- Customer Service driven to provide first call resolution for providers.
- Specialized in complex High-Cost claims & Billing resolutions.
- Exceptional customer service skills including high level monthly reviews due to providing accurate & efficient call resolution.
- Assisted with high escalation calls when needed.
Customer Support Specialist I - PAU
Kaiser Permanente
02.2016 - 09.2018
- Customer service driven to provide first call resolution for providers.
- Specialized in complex High-Cost claims & Billing resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2006
Skills
- Business to Business Relationship 7 Years
- Exceptional Customer Service and client de-escalation skills
- Health Plan Process & Administration
- Sales & Marketing Experience
- Data Management & Training
- High efficiency in Sales Connect Data Entry & Managing sales pipeline
- Health Insurance benefits & Processing Knowledge
- Underwriting Investment Experience
Certification
- Licensed Disability License, Washington State Insurance Producer License WA #1152963- 4/1/2022
Timeline
Associate Account Manager II - Large Group Sales
Kaiser Permanente
03.2023 - Current
Sales/Account Management Support Specialist II
Kaiser Permanente
02.2022 - 03.2023
Administrative Specialist B
Kaiser Permanente
06.2019 - 02.2022
Customer Service Specialist II - PAU
Kaiser Permenente
09.2018 - 06.2019
Customer Support Specialist I - PAU
Kaiser Permanente
02.2016 - 09.2018
High School Diploma -
Timberline High School
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