Lisa Arebalos

• Provided accurate information to resolve customer inquiries effectively.
• Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
• Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.

Online Pick-up Delivery Associate 10/2020-04/2023

• Locate,prepare and package merchandise, ensuring the accuracy of order prior to picking.
• Decide on appropriate product submission and consult with customer as needed to ensure satisfaction.
• Assisting and supporting customers throughout the store while fulfilling online orders in a timely manner.

Customer Service Supervisor 10/2020-11/2014

• Provide support and guidance to Frontend associates so they can better service our customers.
• Developed and maintained a positive relationships with customers, resolving customers complaints quickly and effectively, ensuring customer satisfaction.
• Ensuring that new and existing associates are trained and up to date on company policy and procedures.

Customer Service Desk Associate 07/2004-11/2014

• Assist Customer with returns and orders, using the register, scanning items and correctly calculating payment while promoting additional products and services to customers.
• Addressing customers complaint and providing appropriate solutions to ensure customer satisfaction per Walmart policy and procedure.
• Assist in training new associates with customer related tasks.
• FISA Certified with Fraud and Anti-money laundering Certified to manage and assist with completing money transfers, bill payments and cash office duties.