Lisa Armstrong
Zumbrota,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1990
1990
years of post-secondary education
Work History
Lead DOS
Mayo Northeast Clinic Primary Care
Rochester, MN
09.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Desk Operations Specialist
Mayo Clinic Northeast Clinic Primary Care
Rochester
03.2022 - 09.2024
- Managed patient scheduling and appointment confirmations for primary care services.
- Assisted in coordinating patient flow and ensuring timely service delivery.
- Processed medical records and documentation for accuracy and compliance.
- Communicated effectively with patients regarding their inquiries and concerns.
- Trained new team members on desk operations and customer service protocols.
Desk Operations Specialist
Mayo Clinic, Pediatrics
Rochester
01.2020 - 03.2022
- Assisted in coordinating patient flow and ensuring timely service delivery.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Processed medical records and documentation for accuracy and compliance.
Information Desk Attendant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester
10.2018 - 01.2020
- Assisted patients and visitors with inquiries and directions throughout the hospital campus.
- Provided information about services, departments, and facilities to enhance visitor experience.
- Maintained knowledge of hospital policies and procedures to ensure accurate assistance.
- Handled sensitive patient information while ensuring confidentiality and compliance with regulations.
- Trained new staff on information desk protocols and customer service standards effectively.
Customer Service Manager
Shopko
Rochester, MN
11.2013 - 10.2018
- Managed customer inquiries and resolved issues efficiently and effectively.
- Trained staff on customer service protocols and best practices.
- Oversaw daily operations to ensure service quality and consistency.
- Developed strategies to enhance customer satisfaction and loyalty programs.
- Monitored staff performance to ensure adherence to customer service standards.
Department Manager
Walmart
Rochester, MN
11.2012 - 11.2013
- Trained and mentored team members on product knowledge and customer service skills.
- Coordinated inventory management to maintain stock levels and reduce shrinkage.
- Implemented merchandising strategies to enhance product visibility and sales.
Department Manager
Walmart
Hutchinson, Minnesota
03.2011 - 11.2012
Store Manager
Kwik Trip
Chatfield, Minnesota
09.1999 - 01.2010
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Led team training sessions to improve staff performance and service quality.
- Oversaw inventory management, maintaining stock levels and product displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Assistant Manager
Kwik Trip
Chatfield, MN
08.1991 - 09.1999
- Supervised daily operations, ensuring effective team performance and service quality.
- Managed staff schedules, optimizing labor allocation and meeting customer demands.
- Trained new employees on operational procedures and customer service standards.
- Maintained inventory levels, coordinating with suppliers for timely stock replenishment.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in financial tasks, including cash handling and daily transaction reconciliations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Chosen Valley High School
Chatfield, MNSkills
- Patient scheduling
- Medical records management
- Compliance and regulations
- Organized Training
- Strong work ethic
Timeline
Lead DOS
Mayo Northeast Clinic Primary Care
09.2024 - Current
Desk Operations Specialist
Mayo Clinic Northeast Clinic Primary Care
03.2022 - 09.2024
Desk Operations Specialist
Mayo Clinic, Pediatrics
01.2020 - 03.2022
Information Desk Attendant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
10.2018 - 01.2020
Customer Service Manager
Shopko
11.2013 - 10.2018
Department Manager
Walmart
11.2012 - 11.2013
Department Manager
Walmart
03.2011 - 11.2012
Store Manager
Kwik Trip
09.1999 - 01.2010
Assistant Manager
Kwik Trip
08.1991 - 09.1999
Chosen Valley High School