Lisa Ashy
Gladstone,OR
Summary
Collaborative leader and problem solver bringing top-notch skills in oral and written communication. Active listening and problem-solving skills. Service-driven team player with a record of providing high quality support.
Overview
16
16
years of professional experience
Work History
Customer Relations Representative
Eastside Athletic Club
10.2022 - Current
- Respond to customer requests for products, services, and company information.
- Communicate with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Strengthen customer relationships by listening to customer concerns and giving priority to service requirements.
- Promote superior experiences by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Book and manage party rentals, which includes collecting all fees and ensuring that clients have an enjoyable and problem free experience.
Co-Owner and Manager
Nautilus Plus OC
01.2008 - 02.2022
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established team of motivated and highly skilled employees to help run bus
- Improved operational efficiencies to reduce costs and improve productivity.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Troy High School
Troy, IDSkills
- Customer Satisfaction
- Customer Service
- Data Entry
- Issue Resolution
- Problem-Solving Abilities
- Complaint Resolution
- Professional Telephone Demeanor
- Office Equipment Proficiency
- Customer Correspondence
- Computer Proficiency
- Sales Expertise
Timeline
Customer Relations Representative
Eastside Athletic Club
10.2022 - Current
Co-Owner and Manager
Nautilus Plus OC
01.2008 - 02.2022
High School Diploma -
Troy High School
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