Lisa Bagnerise
Fountain,CO
Summary
Dedicated customer service representative with expertise in complaint resolution and relationship management. Proven ability to enhance customer satisfaction through effective communication and tailored solutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
University of Colorado
Aurora, Colorado
07.2024 - Current
- Engaged in conversation with customers to understand needs and provide tailored solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Peer Mentor
Highpoint Day Program
Centennial, Colorado
04.2021 - 02.2022
- Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
- Facilitated open discussions to enhance communication skills and build trust among peers.
- Led weekly meetings with mentors and mentees to assess progress towards goals set during previous meetings.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
Caregiver
Visiting Angles
Monterey, California
03.2014 - 07.2019
- Assisted clients with daily living activities and personal care routines.
- Provided companionship to enhance emotional well-being and reduce loneliness.
- Administered medications according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients to promote health.
- Communicated effectively with families regarding client needs and progress.
- Supported clients in developing life skills for greater independence.
- Coordinated transportation for medical appointments and social outings.
- Documented client care activities accurately in daily logs and reports.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Fairfax High School
Los Angeles, CA06-1979
Skills
- Customer relationship management
- Complaint resolution
- Product knowledge
- Sales techniques
- Customer service
- Call handling
- Customer relationship management (CRM)
- Data entry
- Reading comprehension
- Courteous demeanor
- Microsoft Office Suite
- Call center experience
Timeline
Customer Service Representative
University of Colorado
07.2024 - Current
Peer Mentor
Highpoint Day Program
04.2021 - 02.2022
Caregiver
Visiting Angles
03.2014 - 07.2019
High School Diploma -
Fairfax High School