Lisa Barrett
LOS ANGELES,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Director
Open Hearts Homes Inc
Los Angeles, CA
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving company-related issues.
- Oversaw daily management of diverse inbound customer calls.
- Exercised superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Managing daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Hiring and directing teams to achieve daily and long-term operations and business goals.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Mail Handler
United States Postal Service, USPS
Los Angeles, CA
09.2006 - Current
- Managed sorting operations by loading letters onto equipment and removing non-processable items to maintain sorting efficiency.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Facilitated release of registered and priority letters and packages to designated recipients, ensuring signature collection for accountability.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environments.
- Managed daily processing of 10,000+ units to support production targets.
Education
Associate of Science - Behavioral Sciences
West Los Angeles College
Culver City, CA06.2023
Skills
Data Entry and Maintenance
Efficient and Detail-Oriented
Customer Data Confidentiality
Customer Retention Strategies
Customer Service and Assistance
Management Training
Records Organization and Management
Outreach Initiatives
Community Organization
Customer Relations
Word Processing
Affiliations
- Member of Local 303 United States Post Office Union
Timeline
Director
Open Hearts Homes Inc
04.2019 - Current
Mail Handler
United States Postal Service, USPS
09.2006 - Current
Associate of Science - Behavioral Sciences
West Los Angeles College