Jillisa Battle
Jacksonville
Summary
Customer Service Representative and Claims/Billing Specialist with over 13 years of experience in healthcare and financial services. Excelling in handling patient benefits, claims, and billing inquiries, consistently achieving high customer satisfaction rates through meticulous service. Skilled in fraud detection and prevention, leveraging analytical abilities to safeguard customer information and enhance service integrity.
Overview
14
14
years of professional experience
Work History
Fraud prevention Specialist
Citibank
04.2023 - Current
- Safeguarded credit card holders from potential fraud
- Resolved billing and general inquiries
- Worked collaboratively with the team
- Applied analytical skills to detect fraudulent activities
Customer Service Representative, Claims/Benefit Specialist
Baptist Health
11.2011 - Current
- Providing comprehensive support to patients in-office and remotely
- Handling benefits and claims requests efficiently
- Delivering exceptional customer service through inbound calls
- Leveraging industry knowledge to resolve complex issues
- Contributing to patient satisfaction and retention
Customer Service Representative/ Billing Specialist
Lincare
01.2013 - 05.2021
- Managed customer inquiries with a focus on billing issues for medical equipment accounts
- Collaborated with patients to resolve account discrepancies
- Utilized industry-specific terminology to enhance communication
- Implemented innovative solutions to complex billing problems
- Achieved high customer satisfaction rates through detail-focused service
Human Resources Specialist
United States Army
05.2011 - 07.2012
- Managed payroll operations for military personnel, ensuring timely and accurate disbursements
- Coordinated the distribution of military uniforms, maintaining inventory control
- Served as a primary point of contact for service members, addressing and resolving inquiries
- Implemented efficient processes for payroll and uniform distribution, enhancing operational efficiency
- Contributed to the overall morale and readiness of service members through prompt and effective HR support
Education
Information Technology-Cybersecurity -
Capella University
03.2025
High School Diploma -
Valdosta High School
Valdosta, Ga05.2008
Skills
- Attentiveness
- Great Communication Skills
- Willingness to learn
- Critical thinking
- Continuous improvement focus
- Team collaboration techniques
- Exceptional interpersonal skills
Awards
- Patient Service Center Super Star Award
- Perfect Attendance Quarter 1 & 2
Epic Trainer
Very Knowledgeable in Epic software.
Timeline
Fraud prevention Specialist
Citibank
04.2023 - Current
Customer Service Representative/ Billing Specialist
Lincare
01.2013 - 05.2021
Customer Service Representative, Claims/Benefit Specialist
Baptist Health
11.2011 - Current
Human Resources Specialist
United States Army
05.2011 - 07.2012
High School Diploma -
Valdosta High School
Information Technology-Cybersecurity -
Capella University
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