Open To Work
Lisa Behlke
Elevance Health Care
Cleveland,OH
Work Preference
Desired Job Title
UM RepresentativeMedical Management Specialist
28
years of professional experience
Detail-oriented professional with a strong background in customer support and communication. Proven ability to enhance workflows and maintain high-quality standards in medical management.
Work History
UM Representative
2 Months- Completed all training and elearning required for my role
- Provided clear, courteous communication with providers, facilities, coworkers, and clinical team members
- Responded promptly to questions and requests
- Worked smoothly with UM Senior leads, coordinators, nurses, and managers
- Escalated issues appropriately and proactively
- Maintained high accuracy and quality standards
- Processed work on time, with no turnaround time violations
- Supported the UM team through reliable, professional communication
- Contributed to a smooth compliant UM workflow
- Collaborated with team members to improve workflow efficiency and enhance service delivery
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments
- Responded proactively and positively to rapid change
Medical Management Specialist
26 Years 11 Months- Developed comprehensive training materials for new Medical Management Specialists, ensuring a consistent standard of knowledge across the team
- Mentored junior staff members, helping them develop their skills as Medical Management Specialists while also fostering a positive work environment
- Enhanced patient care by implementing efficient medical management processes and protocols
- Maintained accuracy, completeness, and security for medical records and health information
- Input data into computer programs and filing systems
- Worked in the Call Center, processing referrals, guiding members through their benefit options
- Worked in Case Management helping members with post discharge needs
Education
High School Diploma
No Degree - Medical Terminolgy
No Degree - Medical Anatomy
Skills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Cross-functional team development
Performance improvement
Systems and software expertise
Technical aptitude
Excellent communication
Multitasking
Teamwork and collaboration
Attention to detail
Organizational skills
Time management
Microsoft office
Data entry
Problem-solving
Customer service
Team building
Decision-making
Computer skills
Written communication
Remote office availability
Calm under pressure
Quality assurance
Calm and professional under pressure
Reliability
Timeline
UM Representative
Elevance Health Care
04.2026 - 06.2026Read More
Medical Management Specialist
Elevance Health Care
06.1998 - 05.2025Read More
Bryant & Stratton College
No Degree from Medical Terminolgy
Read More
Parma Senior High School
High School Diploma
Read More
Bryant & Stratton College
No Degree from Medical Anatomy
Read More