Lisa Bellreng
Youngstown,NY
Summary
Dynamic and results-oriented professional seeking a challenging role within the Customer Experience Specialist team. Leveraging comprehensive training, diverse skill set, and prior experiences to drive excellence in customer service while fostering personal and organizational growth.
Overview
6
6
years of professional experience
Work History
Lead Pricing Agreement Representative
Thermo Fisher Scientific Inc.
Grand Island, NY
12.2020 - Current
- Spearheaded the establishment of the Genetic Testing Sciences Dedicated Sales Support (GTS DSS) initiative, providing crucial support during the COVID-19 escalation phase and evolving into a dedicated support team for the GTS/GSD Sales organization.
- Orchestrated seamless order management by generating and managing backorder/open order reports, facilitating communication between sales representatives and back-end teams, and ensuring high-priority orders received "White Glove Treatment."
- Served as the primary liaison for new hires, facilitating their onboarding process and contributing to team cohesion.
- Demonstrated proficiency in order entry, manual allocation, backend relations management, sample/quote navigation, and cross-functional collaboration for streamlined operations.
- Maintained expertise in price maintenance activities, including the creation, amendment, and review of pricing/distribution quotes.
Sr. Sales Operations Coordinator
Thermo Fisher Scientific Inc.
Grand Island, NY
07.2019 - 12.2020
- Played a pivotal role in the Sales Support Help Desk team, delivering exceptional service to sales teams through prompt and professional responses to inquiries.
- Provided specialized support for COVID-related and high-value orders, ensuring optimal customer satisfaction and retention.
- Collaborated closely with the instrument pricing team to ensure accurate pricing and billing processes.
- Served as a point of contact for new hires, facilitating their integration into the team and fostering a supportive work environment.
- Proficiently managed daily metrics and demonstrated expertise in ERP systems, including E1 and SAP.
Customer Service Representative II
Thermo Fisher Scientific Inc.
Grand Island, NY
06.2018 - 07.2019
- Excelled in providing top-tier customer service within the Contact Center team, earning a promotion to CCR level 2 within six months.
- Led initiatives to enhance the Contact Center's efficiency and effectiveness, including hosting and redesigning the Contact Center DMB and participating in process improvement projects such as the Case Intake Kaizen.
- Demonstrated versatility by undergoing training in e-commerce and actively supporting various functions of the business.
Skills
- Proficient in Microsoft Office Suite (Teams, Outlook, Excel, Word, PowerPoint)
- Experienced with ERP systems: Oracle E1, SAP
- Skilled in Kaizen methodologies, cross-functional collaboration, and process improvement initiatives
- Dedicated to ongoing personal and professional development, including leadership and coaching training
References
References available upon request.
Timeline
Lead Pricing Agreement Representative
Thermo Fisher Scientific Inc.
12.2020 - Current
Sr. Sales Operations Coordinator
Thermo Fisher Scientific Inc.
07.2019 - 12.2020
Customer Service Representative II
Thermo Fisher Scientific Inc.
06.2018 - 07.2019