Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Bene'

Hot Springs,VA

Summary

In my career of a lifetime I have been a person wearing many suits. I began my love of hospitality working at the Homestead Hot Springs Virginia in 1982, I was in a management training program which continued my education to Florida. I worked for the owner of a popular sporting event called Jai-alai, opened a multi-complex with a private club I was trained as the nighttime assistant manager..I worked on two well-known cruise ships, as a Cruise Director training program until I fulfilled my training to be a complete Cruise Director for a day cruise , departing from Port of Miami to Bahamas and returning in the evening. I found residency at the Diplomat Hotel Miami. I was the ships restaurant overall manager for three day trips up the intercoastal canal to fort Lauderdale inlet, it was an entertainment ship where my employees sang and performed. Many of my employees have become semi musicians and celebrities in Nashville. I worked for Jim Moran, the courtesy man out of Chicago, as his representative of his Pontiac brand, I worked as his character " Betty Good Deal." I assisted by resolving all customer issues and kept a relationship with each customer yearly. A daughter arrived and my husband and I choose to relocate to Vero Beach Florida.I immediately pursued a career at Flight Safety Academy, as secretary to the General Manager. I took advantage of this opportunity to also attend flight ground school for a single engine planes. As my daughter grow older I wanted to change my career to a safer and traditional career. I attended Indian River Community College. I received my dental assistant degree with expanded duties. I pursued a career working in a multifunction dental office and continued my education to dental radiology. I kept this career until I had an opportunity to purchase an Oceanside pub and eatery. It was a very successful pub.I obtained a beer and wine license. I managed and had control of all responsibilities from inventory payroll and taxes. I was directly on the ocean, a successfully ran this establishment for 4 years. This is the point I began working as a personal assistant for VIP's. I have worked for very exclusive well-known important persons, and exclusive gated communities I have been bonded with the police department and I keep all privacy and information of my clients concealed, however many have passed away through the years. I worked for a number of families for the past 15 years which brings us to the point of moving from Vero Beach Florida to Virginia, as I am beginning my work experience at the homestead below.

Overview

12
12
years of professional experience

Work History

Front Desk Agent and Floater

Omni Homestead Resort / Warm Springs Pools
Warm Springs , VA
05.2023 - Current
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Scheduled reservations for groups and special events.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Ensured that all safety regulations were followed according to company standards.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Beginning and end of day, check all conditions of the two pool houses for cleanliness and safety .
  • Open gate to begin day and examine the driveway for parking and safety .
  • Interact with the pool attendants for daily inventory of supplies, such as towels, bins, and restroom upkeep.
  • Interaction throughout the day with the transportation department for timely drop off and pick up of the guest .
  • Interaction daily with Homestead Spa director and manger, and front desk attendants .
  • Ending the day as the last person leave the premises , securing all computers shut down, total sales reports , heating , outside lighting , checking all pool houses for lock up and water level, and securing thr locked gate .

Concierge

Omni Homestead Resort
Hot Springs, VA
08.2021 - 05.2023
  • Handled mail and package deliveries, keeping items secure.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Answered guest questions regarding local area, facilities and amenities.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Assisted Front desk as an agent when needed and came in on call working both jobs as a concierge and a front desk agent.
  • Arranged and planned many engagements , from photographers, ordering cakes, decorating the area, planning the entertainment. I would stay on site until the very end and clean up afterwards.

Personal Assistant for Private Billionaire

Andrew Wilson Edmonds ( DuPont)
Vero Beach, FL
01.2012 - 08.2019
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.

Education

Entrepreneurial Certification - Entrepreneurial Studies

Indian River Community College
Vero Beach, FL
01-1993

Dental Radiology - Dental Laboratory Technology

University of Florida
Gainesville, FL
01-1990

Dental Assistant With Expanded Duties And Radiology - Dental

Indian River Community College
Vero Beach, FL
01-1989

Ground School, Multi Engine Instrument. -

Flight Safety Academy
Vero Beach, FL
01-1988

Associate of Business Administration -

Dabney Lancaster Community College
Clifton Forge, VA
01-1984

High School Diploma -

Allegheny County High School
Valley Ridge, Virginia
01-1982

Skills

  • Guest Relations
  • Guest Amenities
  • Report Generation
  • Credit and Cash Payments
  • Able to manage and budget inventory and future productivity
  • Able to maintain employee scheduling and request
  • Always keeping an eye out for the entire property including parking, pool safety and grounds
  • Customer service skills keeping direct eye contact with the guest ensuring a memorable experience
  • Maintaining future endorsements la

Timeline

Front Desk Agent and Floater

Omni Homestead Resort / Warm Springs Pools
05.2023 - Current

Concierge

Omni Homestead Resort
08.2021 - 05.2023

Personal Assistant for Private Billionaire

Andrew Wilson Edmonds ( DuPont)
01.2012 - 08.2019

Entrepreneurial Certification - Entrepreneurial Studies

Indian River Community College

Dental Radiology - Dental Laboratory Technology

University of Florida

Dental Assistant With Expanded Duties And Radiology - Dental

Indian River Community College

Ground School, Multi Engine Instrument. -

Flight Safety Academy

Associate of Business Administration -

Dabney Lancaster Community College

High School Diploma -

Allegheny County High School
Lisa Bene'