Lisa Benitez
Administration
Culpeper,VA
Summary
Motivated and enthusiastic administrator who offers demonstrated success tacking various business needs, organizational and customer relations skills. I have also completed courses with AIHR human resources. Independently solves problems and keeps teams on task to handle diverse business requirements. Promotes interdepartmental collaboration through solid teamwork.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Exam Administration Supervisor
Association Of Social Work
Culpeper, VA
07.2021 - Current
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles with social workers/candidates during our transition periods.
- Managed transactions, invoicing and budgeting to decrease financial inconsistencies through Authorize.net.
- Managed agendas and calendars on outlook, boosting productivity and improving organizational initiatives.
- Created help desk tickets, troubleshot, and resolved desktop issues on helpdesk.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments to all staff in my department.
- Coordinated presentations for directors and project members to detail project scope, progress, and results with testing centers though Powerpoint.
- Identified plans and resources required to meet project goals and objectives which consisted of plans such as test center transitions as well new licensing exams being administered.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Analyzed project performance data to identify areas of improvement.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Utilization Management Specialist
Anthem
, Virginia
03.2020 - 05.2021
- Determined contract and benefit eligibility; provides referral authorization for outpatient services
- Conducts a thorough radius search in Provider Finder and follows up with member on referrals given.
- Refers cases requiring clinical review to a clinician; and handles referrals for specialty care.
- Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for services. Verifies benefits and/or eligibility information.
- Liaison between Medical Management and internal departments.
- RespondED to telephone and written inquiries from clients, providers and in-house departments. Conducts clinical screening process.
Supervisor Financial Services
UVA/NOVANT Culpeper Regional Hospital
Culpeper, Virginia
07.2015 - 02.2020
- Demonstrated proficiency and understanding of patient billing system to include guarantor Information, benefits information, insurance Epic.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Facilitated coordination and administrative functions for outpatient programs and services.
- Trained new employees in authorization process as well and healthcare policies.
- Obtained physician prescription and/or manager care referral, verified insurance benefits and secured authorization for all specialty services.
- Assisted management in hiring process such as interviews potential employees as set up training classes
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Healthcare Administrator
St Barnabas Hospital
Bronx, New York
01.2008 - 02.2015
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Responded to inquiries from doctors, nurses, and patients with accurate information
- Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs
- Assisted various departments with change by communicating new improvement plans and expectations for their department
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes
- Educated clients and families about rights and responsibilities
- Supported office operations by expertly handling administrative needs.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Bachelor - Business Administration
University of Maryland - University
College
High School Diploma -
John F Kennedy High School
Bronx, NY 09.2003 - 05.2006
Skills
Verbal and Written CommunicationMS OfficeResource Coordination and AllocationOperations OversightAdministration and ManagementCompensation and BenefitsAdministration
Financial leadership
Documentation and reporting
Project Management
Bookkeeping
Technical Support
Performance improvement
Business administration
Program files maintenance
Customer and client relations
Database administration
Records management
Accounting familiarity
Meeting arrangements
Workflow planning
Business correspondence
Spreadsheet management
Scheduling and calendar management
Multi-line phone proficiency
Project planning
Staff schedule administration
Certification
AIHR Certified Compensation & Benefits Professional
Timeline
AIHR Certified Compensation & Benefits Professional
09-2022
AIHR Certified Talent Acquisition Specialist
09-2022
Exam Administration Supervisor
Association Of Social Work
07.2021 - Current
Utilization Management Specialist
Anthem
03.2020 - 05.2021
Supervisor Financial Services
UVA/NOVANT Culpeper Regional Hospital
07.2015 - 02.2020
Healthcare Administrator
St Barnabas Hospital
01.2008 - 02.2015
High School Diploma -
John F Kennedy High School
09.2003 - 05.2006
Bachelor - Business Administration
University of Maryland - University
College