Lisa Benjamin
Conway,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Keepsake Quilting
09.2019 - 04.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Daycare Owner/Operator
Lisa's Daycare
03.1999 - 12.2018
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
Education
Business
North Central Michigan College
Petoskey, MIHigh School Diploma -
Inland Lakes High School
Indian River, MISkills
- Customer Service
- Data Entry
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
Additional Information
I've had many job experiences before starting my own business such as restaurant, hotel, car sales (attended auctions and typed up paperwork) and retail. After moving, I worked as a substitute teacher before working at Keepsake Quilting. After moving to Myrtle Beach I decided to spend my time as a volunteer. I have worked with Mobile Meals, Hope's Kitchen and Lutheran Braille Workers. I have maintained relationships with daycare clients and continue to make lifelong friends through volunteer work. I am looking for a part-time job that will be satisfying as well as allow me time to spend with my grandaughter.
Timeline
Customer Service Representative
Keepsake Quilting
09.2019 - 04.2021
Daycare Owner/Operator
Lisa's Daycare
03.1999 - 12.2018
Business
North Central Michigan College
High School Diploma -
Inland Lakes High School
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