International Operations/Pricing Analyst
XPO Logistics/Global Forwarding
Tampa, FL
11.2004 - 08.2022
2004-2013
Air & Ocean Exports
- Handled customer specific and all Ad Hoc export shipments, establishing guidelines and protocols/SOP
- Managed all the export quotes.
- Approved by STA 2007.
- Monitoring/handling all stages of the shipment process from pick up to delivery.
- Found creative solutions for challenging shipments.
- Investigated customer complaints about incorrect or unfair charges.
- Vetted new customers.
- Built and strengthened relationships with trucking companies, ocean lines, airlines and customers.
- Provided instructions on import and export regulations and procedures to customers.
- Tracked and traced shipments in order to maintain current status information.
- Using carrier, agent, vendor websites for bookings, tracking and rates.
2013-2022
Pricing Analyst
- Collected/negotiated costs from various agents, vendors and carriers to compare costs for all aspects of each shipment.
- Evaluated customer requirements to ensure competitive and most profitable pricing.
- Worked with with local and national sales teams to develop pricing plans for new and current customers.
- Vetted AD Hoc customers and provided shipping guidance.
- Prepared customer rate sheets using Excel.
- I also assisted with several import accounts, handling all aspects of the shipment including document turnover to Customs broker.