Lisa Gardella
Dover,FL
Summary
Seasoned Business Analyst offering 30 years of Insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Business Analyst
AmTrust Financial Services, Inc, AFSI
Cleveland , OH
09.2010 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Represented Loss Control Department as a subject matter expert in working with a 3rd party software company to build a new processing system for the department.
- Developed procedures and training manuals for the Loss Control department for daily tasks and the new processing system.
- Trained Loss Control Department and vendor partners on use of the new Loss Control processing system.
- Troubleshoot system issues and work with the appropriate IT group to resolve them.
Project Assistant
Schroeder Measurement Technologies
Dunedin, FL
11.2008 - 08.2010
- Provided assistance with preparation of project-related reports, manuscripts, and presentations
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created outlines of content subject matter experts should focus on when working with staff to create national certification exams.
- Assist psyshometricians with development of exam content and creating questions for the various exams based on industry type.
Instructional Designer
Progressive
Riverview, FL
05.1990 - 11.2007
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Developed workforce training programs to improve organizational efficiency.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Researched, wrote, edited and proofread numerous manuals for technical work processes as well as new processing systems.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Organized, scheduled, and facilitated technical courses based on business needs.
- Contributed to development of comprehensive employee training courses.
- Designed course materials and supported implementation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Facilitated technical and soft skill training classes.
Education
No Degree -
Hillssborough Community College
Brandon, FL1986
Skills
- Technical Design Documentation
- Customer Communication
- Decision Making
- Program Testing
- Investigative Approach
- Presentation Delivery
- Work Organizing and Prioritizing
- Requirements Analysis
- Procedure Development
Timeline
Business Analyst
AmTrust Financial Services, Inc, AFSI
09.2010 - Current
Project Assistant
Schroeder Measurement Technologies
11.2008 - 08.2010
Instructional Designer
Progressive
05.1990 - 11.2007
No Degree -
Hillssborough Community College