Lisa Biesiada
Kaysville,UT
Summary
Customer Service Specialist with expertise in data entry and file management. Enhanced operational efficiency through policy reviews and actionable improvements aligned with industry best practices. Contributed to improved customer service and sales performance by effectively managing documentation processes and training staff.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Hospice Intake Specialist
AdaptHealth
Salt Lake City, Utah
03.2025 - Current
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Verified insurance eligibility and coverage details for incoming referrals.
- Reviewed physician orders for completeness and accuracy before setup.
- Resolved intake questions using AdaptHealth policies and service guidelines.
- Answered and logged incoming inquiries via phone and email at high volumes.
- Maintained a positive attitude while de-escalating clients during crisis situations, ensuring effective resolution of concerns.
- Coordinated with external agencies to facilitate seamless continuity of care for clients.
- Adhered to ethical standards outlined by regulatory bodies governing the practice of social work.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Entered patient information into AdaptHealth intake and billing systems.
- Guided care coordinators in identifying suitable equipment based on patient requirements.
Retail Keyholder
Torrid
Farmington, Utah
08.2024 - 03.2025
- Oversaw daily operations by assigning tasks to associates, reviewing timesheets, and enforcing compliance with store policies.
- Trained and supervised staff to enhance store revenue, improve customer service skills, and increase product knowledge.
- Incorporated product knowledge in the sales process to maximize sales, units sold and dollar value of transactions.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Identified opportunities for process improvements within the store environment.
- Coordinated staff schedules to align with customer demand and peak hours.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Compiled weekly and monthly sales performance reports for management review to inform strategic decisions.
SR. ENTERPRISE ACCOUNT REPRESENTATIVE - HRO, TAA
Paychex
09.2014 - 08.2024
- 2nd level support for Human Resources and Time and Attendance software, including regulatory reporting, onboarding, payroll processes, time off plans, benefits administration, time clock support, performance evaluations, billing, maintaining client product sites for high revenue clients.
- Enhanced client retention by fostering relationships and providing tailored solutions.
- Streamlined internal processes, contributing to cost reductions and efficiency gains.
- Cultivated positive customer relations and collaborated with team members to address requests and inquiries.
- Provided remote assistance to clients and team members.
Education
Course Complete - Online Learning And Training Development
Paychex
07.2019 - 12.2019
Bachelor of Science - Human Resources Management
Colorado State University
Englewood, CO 09.2017 - 01.2018
Course Complete - Online Leadership
Paychex
07.2016 - 12.2016
Course Complete - Educational Leadership And Management
Paychex
01.2016 - 10.2016
Electronics Engineering
ITT Technical Institute
Thornton, CO 08.2010 - 09.2011
Lincoln Adult Education Center
Longmont, COSkills
- Intake Coordination
- HRIS Expertise
- HR software knowledge
- Payroll Administration
- Benefits Administration
- Regulatory reporting
- Technical Support
- Report preparation
- Scheduling
- Staff Development
- Employee onboarding
- Strong analytical skills
- Effective communication
- Microsoft Office Suite
- Policy interpretation proficiency
- Training and development experience
- Benefits program management
- Human resources experience
- Provider relationship management
- Regulatory compliance
- Payroll support
- HR experience
- Data analysis
- Enrollment procedures
- HR policies implementation
- Onboarding coordination
- Timekeeping systems
- Employee records
- Customer support
- Conflict resolution
- Recruitment management
- Staff hiring and recruitment
- Assessing performance
- Talent acquisition
- Human resources administration
- Microsoft office and docusign
- Training facilitation
- HR policies compliance
- HR software proficiency
- Personnel records management
Accomplishments
- Leadership Development Course complete
- Learning Instructor Course training complete
- Emotional Intelligence course complete
- Difficult Conversations course complete
Timeline
Hospice Intake Specialist
AdaptHealth
03.2025 - Current
Retail Keyholder
Torrid
08.2024 - 03.2025
Course Complete - Online Learning And Training Development
Paychex
07.2019 - 12.2019
Bachelor of Science - Human Resources Management
Colorado State University
09.2017 - 01.2018
Course Complete - Online Leadership
Paychex
07.2016 - 12.2016
Course Complete - Educational Leadership And Management
Paychex
01.2016 - 10.2016
SR. ENTERPRISE ACCOUNT REPRESENTATIVE - HRO, TAA
Paychex
09.2014 - 08.2024
Electronics Engineering
ITT Technical Institute
08.2010 - 09.2011
Lincoln Adult Education Center