Lisa Bigsby
Lithonia,GA
Summary
Detail-oriented professional with expertise in scheduling NEMT efficiency, customer communication, and conflict resolution. Proven ability to enhance customer satisfaction in sales and cross selling while ensuring compliance with policies. Committed to enhancing a great experience and optimizing team collaboration.
Overview
28
28
years of professional experience
Work History
Remote NEMT Scheduler
Modivcare Solutions
Atlanta , Ga
03.2024 - 04.2026
- Scheduled appointments using scheduling software to optimize time management.
- Managed incoming requests using scheduling software for efficient workflow.
- Communicated with clients to confirm appointment details and service requirements.
- Collaborated with team members to resolve scheduling conflicts and improve workflow efficiency.
- Communicated schedule changes effectively throughout the organization.
- Developed and maintained scheduling procedures to enhance project completion timelines.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Performed data entry into computer systems for tracking purposes.
- Facilitated cross-department communication to promote collaboration and streamline information sharing.
Remote Customer Service
A Grade Business Services
Lithonia, Georgia
11.2019 - 01.2024
- Resolved customer complaints promptly and professionally.
- Resolved escalated complaints with professionalism and empathy, ensuring customer satisfaction.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Handled product returns and exchanges in a timely manner.
- Informed customers on product features and benefits during interactions to improve their understanding and satisfaction.
- Provided NEMT and information about their Insurance to enhance customer understanding and satisfaction.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Managed customer accounts and updated personal information accurately.
Comcast Account Executive
Comcast Communications
Alpharetta, Georgia
02.1998 - 01.2014
- Engaged customers to identify needs for home or business while efficiently processing transactions and upselling products across multiple systems, maintaining quality and professionalism.
- Managed client accounts, enhancing satisfaction and retention through proactive support.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with internal teams to streamline service delivery processes and improve client experience.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Maintained accurate records of all sales activities using CRM software systems.
Education
High School Diploma -
Cedar Shoals H S
Athens, GA04-1981
Some College (No Degree) - Digital Communications And Multimedia
Akers Computerized Learning Center
Athens, GASkills
- Scheduling NEMT appointments , HIPAA
- Appointment management
- Medical terminology
- HIPAA
- Remote time management
- Cross-department collaboration
- Process improvement
- Strong problem solver
- Effective communication
- Professional communication
- Client engagement techniques
Timeline
Remote NEMT Scheduler
Modivcare Solutions
03.2024 - 04.2026
Remote Customer Service
A Grade Business Services
11.2019 - 01.2024
Comcast Account Executive
Comcast Communications
02.1998 - 01.2014
High School Diploma -
Cedar Shoals H S
Some College (No Degree) - Digital Communications And Multimedia
Akers Computerized Learning Center