Lisa Bilbao
Humble,TX
Summary
Natural leader experienced in driving great team successes by coaching and motivating team member to increase operational efficiency and customer satisfaction.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
Work History
Project Manager
Nieto Technology Partner
09.2020 - Current
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects' lifecycles.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Led and managed staff of 3 team members engaged in administering complex IT infrastructure.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
- Implemented best practices to drive quality IT project delivery.
- Coordinated with external vendors to deliver IT project components.
Inside Sales Representative
UWL
10.2019 - 04.2020
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate meetings at targeted conferences.
Inside Sales Representative
COSCO Shipping Lines
01.2017 - 10.2019
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives to generate leads and close sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Arts - Public Relations
University of Houston
Houston, TX05.2016
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Account Management
- Client Base Retention
- Relationship Building
- Systems and software expertise
- Operations Management
- Teamwork and Collaboration
- Product Vision and Strategy
- Agile Software Development
Accomplishments
- Supervised team of 9 staff members.
- Improved customer satisfaction ratings by 10% by leading newly implemented Managed Service Plans as well as engaging the clients one on one through monthly meetings.
- Completed the Network Install Project for a new construction on time and within budget.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Affiliations
- Latin Women's Initiative
Timeline
Project Manager
Nieto Technology Partner
09.2020 - Current
Inside Sales Representative
UWL
10.2019 - 04.2020
Inside Sales Representative
COSCO Shipping Lines
01.2017 - 10.2019
Bachelor of Arts - Public Relations
University of Houston