Lisa Blanc
Gurnee,IL
Summary
Seasoned Marketing Coordinator knowledgeable about DRTV Media Planning and Distribution. Excellent attention to detail and remarkable critical thinking skills. Proficient in developing and overseeing projects with focus on quality and efficiency. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both radio and television marketing approaches.
Overview
20
20
years of professional experience
Work History
Account Executive I
Neil Enterprises
02.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Operations Specialist
Great Lakes Fund Solutions, Inc
12.2021 - 01.2023
- Processed investor subscriptions, modification forms, and transfers.
- Collected, arranged, and inputted information into database systems.
- Provided portal access to investors and their financial advisors.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Prepared AML reports, metrics and research to support fraud initiatives and projects.
- Analyzed large volumes of data gathered from OFAC list to develop leads and provide reports.
Traffic Manager
Lincoln Media Services, Inc
01.2016 - 12.2021
- Monitored daily client performance and campaign delivery to ensure that strategies were implemented accordingly.
- Managed media budgets, drafts, revised media schedules, and insertion orders.
- Tracked, organized, and reconciled weekly television network logs to identify discrepancies.
- Collaborated with in-house creative team members to ensure projects are completed and in line with media launch dates.
- Managed masters, spot delivery, and traffic to ensure air dates and deadlines were met.
- Responsible for sending sales reports and quarterly traffic to media outlets.
- Incorporated media database technologies such as tagging, tracking and ad service metrics into media planning efforts.
- Analyzed campaign performance weekly to spot trends, test strategies and optimize plans.
Participant Service Representative
Mercer
08.2015 - 10.2015
- Provided accurate and appropriate information in response to customer inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Formulated and enforced Service Center policies, procedures, and quality assurance measures.
- Investigated and resolved customer inquiries and complaints quickly.
Jewelry Consultant
Premier Fine Jewelry
12.2012 - 02.2013
- Excelled in exceeding daily sales goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise and suggested suitable options.
Customer Service Associate
Kenosha Housing Authority
06.2011 - 12.2011
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Educated potential participants on available services and processes to engage in program.
Customer Service Associate
Steele Medical Supply Co
03.2007 - 09.2008
- Verified details of transactions, including funds received and total account balances.
- Trained in SAP computer software.
- Balanced batch summary reports for verification and approval.
- Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
- Directed preparation of purchase orders or bid requests to meet material needs for production operations.
Support Staff
Complete Orthopedic Care
06.2006 - 01.2007
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Carefully coded disease and injury diagnoses, acuity of care and procedures in an inpatient setting.
- Managed multi-line phone system and pleasantly greeted patients.
Assistant Manager
Curves for Women
03.2003 - 03.2006
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Education
Bachelor of Arts - CJAD
Columbia College
Gurnee, IL11.2023
Associate of Arts - General Studies
Columbia College
Gurnee, IL08.2022
Skills
- Leadership Skills
- Collaboration Skills
- Active Listening Skills
- Strong Problem-Solving Ability
- Excellent Organizational Skills
- Communication Skills
- Troubleshooting Skills
- Analytical Skills
- Project Management
- Problem Solving
- Employee Training
- Time Management
- MS Office Expertise
Timeline
Account Executive I
Neil Enterprises
02.2023 - Current
Operations Specialist
Great Lakes Fund Solutions, Inc
12.2021 - 01.2023
Traffic Manager
Lincoln Media Services, Inc
01.2016 - 12.2021
Participant Service Representative
Mercer
08.2015 - 10.2015
Jewelry Consultant
Premier Fine Jewelry
12.2012 - 02.2013
Customer Service Associate
Kenosha Housing Authority
06.2011 - 12.2011
Customer Service Associate
Steele Medical Supply Co
03.2007 - 09.2008
Support Staff
Complete Orthopedic Care
06.2006 - 01.2007
Assistant Manager
Curves for Women
03.2003 - 03.2006
Bachelor of Arts - CJAD
Columbia College
Associate of Arts - General Studies
Columbia College
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