Jeremy Westbrook
Account Executive I
Colorado Springs,CO
Summary
I'm a skilled tradesman with over 10 years of experience in the plumbing industry. I transitioned to sales in April 2022 taking a position as a SDR with UpKeep. This is a very rewarding experience as I get to work with skilled maintenance professionals who share many of the same experiences I had in my previous career.
My commitment to my internal team and external customers has resulted in a long-standing career that has been highly outcome oriented. During my career I have learned how to maintain exceptional customer service and accuracy while working under pressure.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Account Executive I
UpKeep
01.2024 - Current
- Develop and maintain relationships with existing customers to ensure customer satisfaction and loyalty
- Develop and execute sales strategies to meet and exceed sales goals
- Prepare and present sales presentations to potential customers
- Negotiate contracts and close deals
- Monitor customer feedback and provide solutions to customer issues
- Develop and maintain a thorough understanding of the company’s products and services
- Collaborate with other departments to ensure customer satisfaction
- Track and report sales activity and performance metrics
- February 2024 - 172% ramp quota attainment
Sales Development Representative/Sr. Sales Development Representative
UpKeep
04.2022 - 12.2023
- Responsible for qualifying inbound leads adhering to speed to lead initiative timeframe of five minutes or less
- Complete initial deep dive call to uncover pain points, compelling events, and use-case to qualify prospects for and schedule a technical discussion and demonstration with an Account Executive
- Maintain a high level of product knowledge to ensure accurate communication regarding product capabilities and pricing
- Leverage previous experience to establish rapport with a prospect and build excitement around potential solutions UpKeep can provide
- Maintain and nurture relationships with prospects via email and phone
- Top 25% performer on Inside Sales team 12+ months
- Most Pre-Qualified Opportunities Q4 2022, Q1 2023, Q3 2023, and Q4 2023
- Most Sales Accepted Opportunities Q4 2022, Q1 2023, and Q4 2023
- Recognized for living core values of Progress over Perfection (January 2023 Leader of the Month) and Grit over Prestige (Q1 2023 Sales Team Award).
Drain Supervisor
Draintech
04.2018 - 04.2022
- Responsible for managing drain team while continuing technician duties
- Prioritize service requests and dispatch team members
- Assist team members with emergency after-hours calls as requested
- Work closely with team to resolve issue and conflicts (both internally and externally) and serve as the team voice within the larger organization.
Drain Technician
Draintech
06.2011 - 04.2018
- Install, repair, and maintain plumbing fixtures upon quickly and accurately analyzing and troubleshooting issues
- While following relevant codes, regulations, and safety techniques
- Follow relevant codes, regulations, and safety techniques
- Accurately estimate materials, equipment costs, and labor time
- Organize and maintain accurate records
- Communicate with customers to ensure they understand the issue and the details of their options for repairs/replacements.
Assistant Site Supervisor
Per Mar Security
09.2010 - 06.2011
- Secured premises and personnel by patrolling property and permitting entry
- Prevented losses and damages by reporting irregularities
- Adhered to policy and procedures and informed violators of such policies.
Education
Plumbing Program Graduate -
ABC Contractors of Iowa
10.2010 - 05.2015
Associate of Arts - undefined
Des Moines Area Community College
08.2006 - 05.2008
Skills
Chili Piper
Salesloft
Lavendar
Intercom
Zoom
Zoominfo
Google Suite
Pipeline Management
Customer Relationship Management
Lead Generation
Lead Development
Business Development
Contract Negotiation
Customer Presentations
Strong relationships
Sales proficiency
Account oversight
Sales Quota Achievement
Customer Relationship Management (CRM)
Written and verbal communication
Sales Strategies
Interpersonal Skills
Timeline
Account Executive I
UpKeep
01.2024 - Current
Sales Development Representative/Sr. Sales Development Representative
UpKeep
04.2022 - 12.2023
Drain Supervisor
Draintech
04.2018 - 04.2022
Drain Technician
Draintech
06.2011 - 04.2018
Plumbing Program Graduate -
ABC Contractors of Iowa
10.2010 - 05.2015
Assistant Site Supervisor
Per Mar Security
09.2010 - 06.2011
Associate of Arts - undefined
Des Moines Area Community College
08.2006 - 05.2008