Jeremy Westbrook
Account Executive I
Colorado Springs,CO
Summary
I'm a skilled tradesman with over 10 years of experience in the plumbing industry. I transitioned to sales in April 2022 taking a position as a SDR with UpKeep. This is a very rewarding experience as I get to work with skilled maintenance professionals who share many of the same experiences I had in my previous career.
My commitment to my internal team and external customers has resulted in a long-standing career that has been highly outcome oriented. During my career I have learned how to maintain exceptional customer service and accuracy while working under pressure.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Account Executive I
UpKeep
01.2024 - Current
- Develop and maintain relationships with existing customers to ensure customer satisfaction and loyalty
- Develop and execute sales strategies to meet and exceed sales goals
- Prepare and present sales presentations to potential customers
- Negotiate contracts and close deals
- Monitor customer feedback and provide solutions to customer issues
- Develop and maintain a thorough understanding of the company’s products and services
- Collaborate with other departments to ensure customer satisfaction
- Track and report sales activity and performance metrics
- February 2024 - 172% ramp quota attainment
Sales Development Representative/Sr. Sales Development Representative
UpKeep
04.2022 - 12.2023
- Responsible for qualifying inbound leads adhering to speed to lead initiative timeframe of five minutes or less
- Complete initial deep dive call to uncover pain points, compelling events, and use-case to qualify prospects for and schedule a technical discussion and demonstration with an Account Executive
- Maintain a high level of product knowledge to ensure accurate communication regarding product capabilities and pricing
- Leverage previous experience to establish rapport with a prospect and build excitement around potential solutions UpKeep can provide
- Maintain and nurture relationships with prospects via email and phone
- Top 25% performer on Inside Sales team 12+ months
- Most Pre-Qualified Opportunities Q4 2022, Q1 2023, Q3 2023, and Q4 2023
- Most Sales Accepted Opportunities Q4 2022, Q1 2023, and Q4 2023
- Recognized for living core values of Progress over Perfection (January 2023 Leader of the Month) and Grit over Prestige (Q1 2023 Sales Team Award).
Drain Supervisor
Draintech
04.2018 - 04.2022
- Responsible for managing drain team while continuing technician duties
- Prioritize service requests and dispatch team members
- Assist team members with emergency after-hours calls as requested
- Work closely with team to resolve issue and conflicts (both internally and externally) and serve as the team voice within the larger organization.
Drain Technician
Draintech
06.2011 - 04.2018
- Install, repair, and maintain plumbing fixtures upon quickly and accurately analyzing and troubleshooting issues
- While following relevant codes, regulations, and safety techniques
- Follow relevant codes, regulations, and safety techniques
- Accurately estimate materials, equipment costs, and labor time
- Organize and maintain accurate records
- Communicate with customers to ensure they understand the issue and the details of their options for repairs/replacements.
Assistant Site Supervisor
Per Mar Security
09.2010 - 06.2011
- Secured premises and personnel by patrolling property and permitting entry
- Prevented losses and damages by reporting irregularities
- Adhered to policy and procedures and informed violators of such policies.
Education
Plumbing Program Graduate -
ABC Contractors of Iowa
10.2010 - 05.2015
Associate of Arts - undefined
Des Moines Area Community College
08.2006 - 05.2008
Skills
Timeline
Account Executive I
UpKeep
01.2024 - Current
Sales Development Representative/Sr. Sales Development Representative
UpKeep
04.2022 - 12.2023
Drain Supervisor
Draintech
04.2018 - 04.2022
Drain Technician
Draintech
06.2011 - 04.2018
Plumbing Program Graduate -
ABC Contractors of Iowa
10.2010 - 05.2015
Assistant Site Supervisor
Per Mar Security
09.2010 - 06.2011
Associate of Arts - undefined
Des Moines Area Community College
08.2006 - 05.2008
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