Lisa Boeck-Jenkins
Summary
Intelligent management professional with exceptional knowledge of banquet operations and fine dining. Extensive background catering to influential clients at high-end resorts. Enthusiastic team leader, eager to contribute to team success through hard work, attention to detail and exceptional customer service. Clear understanding of Forbes standards and guest recovery. Consistently rewarded for success in planning and execution of events by superiors and positive guest reviews.
Overview
30
30
years of professional experience
Work History
Restaurant Manager
JNR Restaurant Group
Sedona, AZ
08.2019 - Current
- Conducted employee evaluation and reviews for improved performance, resulting in 100% retention rate
- Managed social media accounts and wrote website copy. Increased trip advisor ranking by 17 places, and brought establishment to #2 ranking
- Produced and executed employee manual, inventory system, and defined SOP for future expansion
- Designed menus and marketing material to maintain branding and image
Assistant Banquet Manager
L'Auberge De Sedona
Sedona, AZ
02.2017 - 06.2019
- Mentored new hires, resulting in stronger staff development and increased productivity. 100 % retention rate, and increased productivity by 20%
- Wrote employee handbook and defined SOP
- Led 2018 banquet team through a record breaking year, executing 147 wedding for high end clients
- Executed billing tasks and recorded information in company databases
- Trained restaurant as well as banquet staff Forbes standard
- Improved current inventory system, tracking monthly, and ordering appropriately for par
Banquet Captain
Sheraton
Salt Lake City, UT
01.2016 - 01.2018
- Oversaw timeliness and quality of food delivery at high-volume events
- Set schedules for 27 staff by planning and designating shifts and hours, utilizing 33,000 square feet of banquet space and 13 rooms
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Employee of the year in 2017
Founder
Soul Sisters Of America
Salt Lake City, UT
03.2014 - 11.2016
- Developed strategic alliances pertaining to digital domestic abuse and cyber-stalking
- Led workshops, spoke at relevant events, and executed large fundraising campaigns
- Created website and remained visible in social media platforms
Owner/Operator
Photoworks
Park City, UT
04.1995 - 04.2015
- Oversaw operational aspects of business, including long-term planning, staff hiring and training, and procedure development and implementation
- Gross $ 1M in sales for three consecutive years
- Frequently studied photographic market to keep abreast of new industry trends
Education
Bachelor of Fine Arts - Photography
University of Utah
Salt Lake City, UT12.1991
Skills
- Proficient in all office products, Alice, Issac, Salesforce,kronos
- Staff training and development
- First Aid/CPR
- Cross-functional
- Team leadership
- Wedding trends proficiency
- Client meetings
- Team mentorship
- Food handlers certificate
- TIPS trained
- Events logistics management
- Creative problem solver
- Positive attitude under pressure
- Performance improvement
- Impeccable eye for detail
- Employee Development
Accomplishments
- Received the " Marriott Planet Utah Employee of the Year" 2017
- Employee of the month October 2018
- Nominated for "Women Business Owner of the Year" 1999
- Published Author
- Trained public speaker
Timeline
Restaurant Manager
JNR Restaurant Group
08.2019 - Current
Assistant Banquet Manager
L'Auberge De Sedona
02.2017 - 06.2019
Banquet Captain
Sheraton
01.2016 - 01.2018
Founder
Soul Sisters Of America
03.2014 - 11.2016
Owner/Operator
Photoworks
04.1995 - 04.2015
Bachelor of Fine Arts - Photography
University of Utah