Lisa Booker

I am a Certified Government CSR

I help the members with their alerts they receive informing them of breaches that may affect their personal information such as social security numbers, emails, phone numbers and financial information. I advise them on the next step they should do. Also I enroll family members, send credit reports and reset passwords.

I am a Commercial CSR

I explain facts about the breach the customer is involved in. I enroll the customers in the credit monitoring program. Also, I assist the customer with problems they may have while trying to enroll and activate their credit monitoring.

• Entered applications into the system.
• Scheduled interviews for applicants.
• Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
• Updated candidate profiles using Software.
• Communicated with applicants across various stages of hiring process.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy.
• I worked Inbound in the retention department. I would add and delete channels.
• I also worked Outbound when the inbound would go down I would call customers who had not paid and collect payments.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.