Lisa Bottone
Centennial Gun Club
Wapakoneta,OH
Summary
Dynamic customer service professional with proven skills in problem resolution, active listening, and relationship building. Committed to enhancing customer satisfaction and team productivity through effective training and conflict management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
- Assisted customers with inquiries, providing accurate product information and solutions.
- Processed transactions efficiently, ensuring timely service and customer satisfaction.
- Maintained a clean and organized workspace to enhance customer experience.
- Resolved customer complaints by listening actively and implementing effective solutions.
- Developed knowledge of firearms safety protocols to educate customers effectively.
- Trained new staff on company policies and procedures, fostering a supportive learning environment.
- Monitored inventory levels, assisting in restocking items to meet customer demand efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clinical Orthodontic Supervisor
- Assisted in conflict resolution, maintaining a positive work environment and strong team dynamics.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Orthodontic Assistant
- Assisted orthodontists with patient care and treatment procedures, ensuring comfort and efficiency.
- Prepared and sterilized dental instruments while adhering to strict infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care for optimal results.
- Managed appointment schedules and maintained patient records using electronic health record systems.
Hostess/Cashier
- Greeted and seated guests, ensuring a welcoming atmosphere in high-traffic dining areas.
- Managed reservation systems to optimize seating arrangements and enhance guest experiences.
- Assisted in training new team members on service standards and company policies.
- Coordinated with kitchen staff to communicate wait times and special requests efficiently.
- Monitored dining area for cleanliness and organization, maintaining Disney's high standards of hospitality.
- Collaborated with management to streamline processes for improved service delivery during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Clinical Orthodontic Supervisor
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on best practices for patient care and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Conducted regular staff evaluations to foster a culture of continuous improvement and accountability.
- Developed scheduling systems to optimize resource allocation and improve team productivity.
- Managed inventory control to ensure availability of necessary materials for treatment processes.
- Collaborated with management on strategic initiatives aimed at enhancing patient satisfaction and service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Client relations
Professional telephone demeanor
Scheduling
Follow-up skills
Product knowledge
Appointment scheduling
Order processing
Team development
Documentation
Staff training
Building rapport
Quality control
Dispute resolution
Customer education
Sales expertise
Coordination
Recordkeeping strengths
Service upselling
Staff education and training
Stock management
Product promotion
Brand representation
Sales closing
Timeline
Customer Service Representative
Centennial Gun Club
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Clinical Orthodontic Supervisor
Village Orthodontics
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Orthodontic Assistant
Front Range Orthodontic
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Hostess/Cashier
Walt Disney World
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Clinical Orthodontic Supervisor
Braces for Kids
2017 - 2020Read More
West Orange High School
High School Diploma
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