Lisa Boucher
Pensacola,FL
Summary
Although my background is primarily payroll with 15+ years experience, the majority of that position involved exceptional customer service skills. Through phone, email, chat or in person I am always committed to providing outstanding customer service as well as resolving discrepancies and providing meticulous attention to detail and unparalleled problem-solving skills. I enjoy getting a resolution to an inquiry and take great pride in my ability to treat everyone with respect and dignity.
Overview
27
27
years of professional experience
Work History
Payroll Specialist
SAINT ANTOINE RESIDENCE
08.2020 - 09.2021
- Processed payroll for 300+ employees for Saint Antoine Residence on a weekly basis, ensuring accurate and timely payroll
- Assisted and provided payroll backup for The Villa at Saint Antoine, and Saint Clare of Newport, RI
- Responded promptly to employee inquiries regarding payroll matters, providing excellent customer service
- Generated various reports related to payroll activities such as earnings summaries, tax filings, and labor distribution analysis
- Assisted in the implementation of new version of Kronos time-keeping system ensuring smooth transition
- Ensured compliance with wage garnishments orders by accurately calculating deductions from employee paychecks
- Worked closely with benefits administrators to ensure accurate deduction of insurance premiums from employees wages, as well as retirement plans, flexible spending accounts and timely enrollment
Senior Payroll Specialist
CARE NEW ENGLAND
09.2014 - 08.2020
- Processed payroll for Memorial Hospital of Rhode Island, VNA of Care New England and assisted and was acting backup for Butler Hospital and assisted with Kent Hospital
- Processed paperwork for new employees and input employee information into the payroll system
- Verified attendance, hours worked, pay adjustments, and posted information onto designated records
- Recorded employee information, such as exemptions, transfers, and resignations to maintain payroll records
- Processed and issued employee paychecks and statements of earnings and deductions
- Maintained paid time off allotment including vacation, personal, and sick leave
- Conducted verifications of employment
- Issued and recorded adjustments to pay, relating to previous errors or retroactive increases
Payroll/Accounts Payable/Accounts Receivable Clerk
EYE HEALTH VISION CENTERS, INC
12.1994 - 11.2003
- Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Verified attendance, hours worked, pay adjustments, and posted information onto designated records
- Maintained paid time off including vacation, personal, and sick leave
- Maintained and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance
- Coded documents according to company procedures for accounts payable
- Matched order forms with invoices to prepare for payment
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
Education
Diploma - Payroll
ASHWORTH ONLINE COLLEGE
Norcross, GA10.2019
High School Diploma - undefined
FAIRHAVEN HIGH SCHOOL
Fairhaven, MA06.1984
Skills
- Payroll Processing
- Kronos
- Paychex
- Time-Keeping Skills
- Customer Service
- Team Collaboration
- Problem Solving
- Time sheet review
- Processing garnishments
- Ten-key operator
- New employee processing
- Garnishment processing
- New hire processing
- Accounts payable
Personal Information
Title: Payroll Specialist
Timeline
Payroll Specialist
SAINT ANTOINE RESIDENCE
08.2020 - 09.2021
Senior Payroll Specialist
CARE NEW ENGLAND
09.2014 - 08.2020
Payroll/Accounts Payable/Accounts Receivable Clerk
EYE HEALTH VISION CENTERS, INC
12.1994 - 11.2003
Diploma - Payroll
ASHWORTH ONLINE COLLEGE
High School Diploma - undefined
FAIRHAVEN HIGH SCHOOL
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