Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Lisa Bowen

Lisa Bowen

Norco,CA

Summary

Motivated Technical Trainer with 39 years of Cosmetology and Managing experience with Supercuts, excited to develop successful training as an Artistic Director . Accustomed to collaborating with Franchisee, Artistic Directors and Managers to promote the Supercuts culture in the Hair Industry .

Overview

39
39

Professional Cosmetologist

Work History

Senior Manager / Technical Trainer

PNCA Services / Supercuts
02.2016 - Current

Ensure operational efficiency in salon .

Ensure that salon meets safety and cleanliness standards.

Define strategic plans to drive service and retail sales .

Delivering and training staff to offer an exceptional guest experience.

Recruiting and fully staffing the salon.

All in salon banking and financial accounting .

Product ordering and managing inventory .

Create efficient scheduling .

Support staff in all locations Franchise wide in proper use of Supercuts technique ,color training , setting up Education Playground and encouraging Gold Comb participation.


Manager

G&C /Supercuts
Philadelphia, PA
10.2012 - 01.2016
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Gore Investments /Supercuts
Norco, CA
02.1983 - 09.2012
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees with training and new hire documentation.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Associate of Arts - Ministry / Chaplaincy

Christian Leaders Collage
Minneapolis, MN
11.2024

Medical Coding And Billing

Cal State Fullerton
Fullerton, CA
12.2022

Skills

  • New Employee Onboarding
  • Performance Measurement
  • Technical Instruction
  • Industry Best Practices
  • Interactive Learning
  • Innovative Teaching Methods /Student Engagement
  • Providing Feedback
  • Team Communication
  • Production Reports
  • Company Guidelines
  • Customer Satisfaction
  • Client Retention

Accomplishments

East Coast Manager Conference Supercuts Competition- 3rd place 2015

Gold Comb top 100 finalist -2017

Gold Comb 3rd place over all finals 2017

Certified CPR Instructor

Timeline

Senior Manager / Technical Trainer

PNCA Services / Supercuts
02.2016 - Current

Manager

G&C /Supercuts
10.2012 - 01.2016

Manager

Gore Investments /Supercuts
02.1983 - 09.2012

Associate of Arts - Ministry / Chaplaincy

Christian Leaders Collage

Medical Coding And Billing

Cal State Fullerton
Lisa Bowen