Microsoft Windows Server 2003, 2008/R2, 2012/R2, 2016, 2019, 2022
Jamsey Scheidell
Carolina Beach,NC
Summary
Talented Training Instructor adept at developing, implementing and conducting diverse software and manufacturing equipment training courses for internal and external clients. Collaborative and insightful professional familiar with a range of training needs and successful at delivering instruction through diverse methods. Excellent communication, planning, and time management abilities.
Overview
15
15
years of professional experience
9
9
Certification
Work History
Technical Training Manager
Innovation Associates
02.2022 - 07.2024
- Improved customer proficiency in hardware and software applications by pioneering Technical Training Program
- Maximized accessibility and engagement, while leveraging cutting-edge approaches, including virtual classrooms via MS Teams and Zoom
- Introduced innovative training delivery methods to improve learning outcomes and increase employee productivity by 30%.
- Curated and structured comprehensive training manuals, multimedia visual aids, and diverse educational resources to support effective learning outcomes
- Designed and executed visual aid PowerPoint presentations to enhance classroom instruction and streamline student comprehension
- Led impactful Virtual Training sessions for creating immersive learning experiences
- Strengthened departmental capabilities by recruiting and onboarding key team members
- Compiled folder of troubleshooting tips and essential software/hardware guides for customer use
- Introduced innovative training delivery methods to improve learning outcomes and increase employee productivity.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Senior Field Service Engineer
Innovation Associates
11.2019 - 02.2022
- Led training initiatives on new technology implementations, empowering clients to fully utilize advanced features effectively.
- Led $2M pharmacy automation project by managing installation of 60 workstations, 20 freezers and refrigerators, and two third-party pharmacy automation robots, completing facility a week ahead of schedule
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
Director of Sales, Federal Healthcare
Innovation Associates
03.2014 - 03.2015
- Achieved significant reduction in wait times from 1 hour to just 20 minutes by reconfiguring pharmacy layout using Six Sigma principles in collaboration with Airforce Pharmacy.
- Increased 60% in efficiency and faster drug retrieval for pharmacy technicians by streamlining workflow as well as optimizing furniture placement, automation systems, and inventory management.
- Developed and maintained strong relationships with key stakeholders to facilitate ongoing partnerships
Field Service Engineer
Innovation Associates
08.2010 - 03.2014
- Conducted training for customers on new equipment operation post-installation to ensure successful adoption and proficiency
- Increased customer loyalty with personalized training sessions on new equipment, ensuring clients could leverage technology effectively.
- Install, diagnosed and repaired malfunctioning equipment, while leveraging extensive engineering knowledge to provide effective solutions
- Enhanced system uptime and client satisfaction by promptly diagnosing and resolving complex hardware and software issues in field environments.
Human Resources Administrator
Symbii Home Health & Hospice
02.2009 - 01.2010
- Managed payroll and timekeeping to track hours and accurately pay employees by managing payroll operations using ADP.
- Prepared employee documentation, including updating and verifying medical licenses to maintain compliance and accuracy in all records.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Senior Technical Instructor
Bowe Bell & Howell
- Delivered instructor led training to customers on software and high-speed electromechanical document processing systems
- Created 'technical tips and processes documentation,' which effectively reduced new hire call center technical support requests by 25%
- Revamped curriculum for mandatory course covering five high-speed systems, while enhancing hands-on training and schematic interpretation, leading to improving technician performance, increasing effectiveness from 18% to 30%, and boosting overall customer service satisfaction ratings from 93% to 98%.
Education
Associate in Arts in Accounting Specialist -
Chadron State College
Chadron, NEAssociate in Arts in Accounting Specialist -
Northwest College
Powell, WYAssociate in Arts in Computer Information Science -
Cape Fear Community College
Wilmington, NCSkills
- Instructional Design
- Curriculum Design
- Adult Learning Theories, strategies
- Training Needs Analytics
- Virtual Classroom Facilitation
- Training Delivery Methods
- Technical Training & Development
- Innovative Teaching Methods
- Interactive Learning
- Individual Trainings
- Instructor Led Training
- Create Visual Aids
- Learning Strategies
- Performance Assessment & Enhancement
- Cross-Functional Collaboration
- People Engagement Strategies
- Project Management
- Proficient in MS Teams, Outlook, Word, PowerPoint, Excel, Quiz
- Schematic Understanding
- New Employee Onboarding
- Written Documentation
- Systems Analysis
- Video Conferencing
- Student Rapport-Building
- Travel Arrangements
- Survey Managers
- Blending Techniques
- Role Playing
- Employee Relations
- Feedback Implementation
Certification
- CompTIA Security+
- CompTIA Network+
- Instructional Design for New Designers, Langevin Learning Services
- Training Needs Analysis, Langevin Learning Services
- Instructional Techniques for New Instructors, Langevin Learning Services
- How Adults Learn, Langevin Learning Services
- CTT Certified Technical Trainer 2001, Chaunce Group International
- Human Resource Management Training, Villanova University
- Microsoft Windows Server 2003, 2008/R2, 2012/R2, 2016, 2019,2022
Personal Information
Title: Training Instructor / Specialist
Accomplishments
- Tactical Aircraft Maintenance, United States Air Force served in Desert Storm and Desert Shield. F4 E, G & F-15 Eagle A, B, E models.
- Achieved 30% up time by completing Instructor Led Training on customer site covering complex electromechanical maintenance with accuracy and efficiency.
- Documented and resolved incorrect user manual material which led to increase in customer success and statisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Windows OS 95, Vista, XP, Win7, Win8, Win10, Win11
SnagIt Camtasia, CorelDraw, Org Plus
Kali Linux, Centos\RHE 7 Linux Server, SIFT-Workstation
MS Word, Outlook, Smartsheet, Excel, Power Point, Teams, Forms, Quizzes
Work Preference
Work Type
Full TimeGig WorkWork Location
RemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsWork from home optionQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Interests
Travel
Playing Violin
Timeline
Technical Training Manager
Innovation Associates
02.2022 - 07.2024
Senior Field Service Engineer
Innovation Associates
11.2019 - 02.2022
Director of Sales, Federal Healthcare
Innovation Associates
03.2014 - 03.2015
Field Service Engineer
Innovation Associates
08.2010 - 03.2014
Human Resources Administrator
Symbii Home Health & Hospice
02.2009 - 01.2010
Associate in Arts in Accounting Specialist -
Chadron State College
Associate in Arts in Accounting Specialist -
Northwest College
Associate in Arts in Computer Information Science -
Cape Fear Community College
Senior Technical Instructor
Bowe Bell & Howell
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