Lisa Bowman
Baxter,TN
Summary
Driven Insurance Representative with 12 years of experience following up and resolving unpaid or rejected claim. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Insurance Representative
Cookeville Regional Medical Center
Cookeville , TN
08.2017 - Current
- Call Blue Cross Blue Shield to follow up on unpaid or incorrect payments on claims
- Work over 50 rejected and denied claims
- Write 5 to 10 reconsiderations and appeals for claims weekly
- Answer patient's questions on payments of claims
- Review coding of claims
- Work correspondents from Blue Cross Blue Shield
- Work Accounts Receivable reports and credit balance reports
Insurance Follow-up/Insurance Follow-up/Front Office Manager
Satellite Med
Cookeville , TN
02.2007 - 08.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Performed billing, collection and reporting functions for office.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Called insurance companies to follow up on denied and rejected claims
- Reviewed and made sure claim were coded correctly
-
Education
Associate of Science - Education
Volunteer State Community College
Gallatin, TN05.2002
Skills
- Insurance Coverage Verification
- Insurance Claims Management
- Skilled at Availity Website
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Commercial Insurance
- Skilled at learning contracts for Insurance companies
- Health insurance
- Customer follow-up
Timeline
Insurance Representative
Cookeville Regional Medical Center
08.2017 - Current
Insurance Follow-up/Insurance Follow-up/Front Office Manager
Satellite Med
02.2007 - 08.2017
Associate of Science - Education
Volunteer State Community College
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