Courtney Barker
Lafayette,GA
Summary
Achieved high levels of customer satisfaction by cultivating strong client relationships. Enhanced organizational performance through strategic teamwork and effective communication. Drove initiatives that contributed to overall success in the health insurance sector.
Overview
8
8
years of professional experience
Work History
Insurance Representative
Medsrv
Remote
06.2023 - 10.2025
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Answered inbound calls from insurance companies on behalf of the patient to answer inquiries and discuss claim details.
- Verified insurance coverage by telephone and via Epic to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Enhanced team productivity by providing ongoing training and support to new hires.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
Insurance Representative
OrthoFi
Remote
02.2022 - 12.2022
- Facilitated management of dental financing software by executing effective call handling strategies.
- Addressed and resolved escalating eligibility issues to maintain operational efficiency.
- Assisted with day-to-day operations and inbound calls while working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Associate
Cigna
Chattanooga, TN
04.2018 - 02.2022
- Enhanced customer satisfaction ratings by proactively addressing issues and ensuring timely resolutions.
- Exceeded performance goals by employing resourceful strategies and organized approaches in all customer interactions.
- Handled inbound customer calls regarding claim, benefit, eligibility, and network inquiries.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma - undefined
Lafayette High School
LaFayette, GA2014
Skills
- Call Center Customer Service (10 years)
- Multi-tasking
- Medical Terminology
- Typing
- Computer proficient
- Professional telephone demeanor
- Staff education and training
- Healthcare systems
- Attention to detail
- HIPAA compliance
- Insurance coverage verification
Timeline
Insurance Representative
Medsrv
06.2023 - 10.2025
Insurance Representative
OrthoFi
02.2022 - 12.2022
Customer Service Associate
Cigna
04.2018 - 02.2022
High School Diploma - undefined
Lafayette High School