Muriel Bailey
Cook County
Chicago,IL
1
Certification
36
years of professional experience
Dynamic Insurance Representative with proven expertise at Cook County, excelling in claims processing and client relations. Leveraged strong analytical thinking and exceptional communication skills to enhance customer engagement and ensure compliance with insurance regulations. Recognized for effectively managing policy updates and educating clients on coverage options, contributing to improved client satisfaction.
Work History
Insurance Representative
36 Years 1 Month- Verified insurance eligibility and coverage details for clients.
- Processed claims, enrollments, and policy updates with accuracy.
- Explained benefits, deductibles, and coverage requirements to members.
General Liability Associate
3 Years 10 Months- Managed risk management support activities, ensuring accurate documentation and timely case follow-up.
- Coordinated claims processing workflows, routing records and correspondence to appropriate departments.
- Reviewed reports for completeness, correcting discrepancies before submission or escalation.
- Maintained confidential files and databases, supporting consistent records control and retrieval.
Education
Bachelor of Science
January, 2007 thru May, 2012
High School Diploma
Skills
Customer Service skills also to include:
Making employed aware of insurance changes.
Instructing employee to enter personal information on current system
Data entry
Client needs analysis
Resilience under pressure
Presentation skills
Health insurance
Life insurance
Vision and dental insurance
Insurance terminology
Customer service
Client relations
Email marketing
Insurance program management
Insurance product promotion
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Call center customer service
Excellent communication
Critical thinking
HIPAA compliance
Active listening
Effective communication
Customer engagement
Analytical thinking
Conflict resolution
Customer complaint resolution
Policy changes
Client consultations
Affiliations
Other CSR from various providers
Other insurances companies
HMO Health Insurancr
PPO Health insurance
Walgreens
Caremark
Vision
Afflack
Dental plans
HMO
PPO
Certification
Sorry, I don't remember.
Timeline
General Liability Associate
Cook County-Risk Mgmt.
05.1990 - 03.1994Read More
Insurance Representative
Cook County
04.1985 - 05.2021Read More
University OF Phoenix-Chicago
Bachelor of Science
Read More
Jones Commercial Vocational School
High School Diploma
Read More