Lisa Briere
Holiday,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patient Support Specialist
Florida Cancer Specialists
02.2022 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
- Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
Medical Front Office Supervisor
Comprehensive Hematology Oncology
09.2021 - 02.2022
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Recruited, hired, and supervised staff
- Made deposits to bank at close of day
- Worked with outside vendors to ensure upkeep and regulations of building
- Blocked schedules for physician time off and ensured coverage for treatment room
- Key person for managing updates to ensure all staff is aware of changes as they are happening
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
Medical Office Representative
BayCare Health System Inc.
04.2015 - 09.2021
- Customer Service Professional ensuring each customer receives a warm welcome and courteous service
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Excellent phone etiquette
- Call center experience in centralized scheduling
Front Office Receptionist/Medical Assistant
Day Kimball Healthcare
11.2001 - 02.2015
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Killingly High School
Dayville, CT06.1989
Skills
- Schedule Coordination
- Friendly and Relatable
- Customer Service Management
- Honesty and Integrity
- Verbal and Written Communication
- Attention to Detail
- Multitasking and Prioritization
- Diligent Follow Through
- EMR
- Appointment Scheduling
- Medical terminology knowledge
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Reliability
- Self Motivation
Timeline
Patient Support Specialist
Florida Cancer Specialists
02.2022 - Current
Medical Front Office Supervisor
Comprehensive Hematology Oncology
09.2021 - 02.2022
Medical Office Representative
BayCare Health System Inc.
04.2015 - 09.2021
Front Office Receptionist/Medical Assistant
Day Kimball Healthcare
11.2001 - 02.2015
Killingly High School