Lisa Brittain
HICKORY,North Carolina
Overview
32
32
years of professional experience
Work History
Owner
Direction Furniture Co
01.1992 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Arts -
American Business And Fashion Institure
Charlotte, NCSkills
- Strong decision-making
- Customer Relations
- Business Management
- Financial Oversight
- Small business operations
- Payroll Administration
Timeline
Owner
Direction Furniture Co
01.1992 - 10.2023
Associate of Arts -
American Business And Fashion Institure