Lisa Brooks
Gary
Summary
Proven leader and efficient problem-solver, adept in management
and customer engagement, enhanced. Excelled in staff oversight and training, boosting team productivity and fostering a collaborative environment. Skilled in cash handling accuracy and loss prevention, consistently delivering top-notch customer service and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Sales/Merchandiser
Advanced Auto Parts
Gary, Indiana
03.2025 - Current
- Locate merchandise across various stores
- Greeted all customers and asked open-ended questions
- Achieve customer satisfaction
- Inventory unloading
- Handled in-store purchase
Retail Sales Specialist/Closing Shift Manager
Oreilly Auto Parts
Hammond, Indiana
06.2023 - 11.2024
- Handled in-store purchase
- Tightened security to reduce shrink and alleviate theft.
- Improved operational efficiencies
- Balanced and organized cash registers.
- Locate merchandise across various stores
- Complete opening, closing and shift change duties
- Greeted all customers and asked open-ended questions
Professional Data Entry Clerk/Income Tax Preparer
Northwest Indiana Community Action
Crown Point, Indiana
12.2022 - 05.2023
- Maintained organized filing process
- Verified data files prior to entry to maintain high data accuracy.
- Resolved discrepancies in data entry activities for accurate, complete jobs
- Entered data into various computer systems accurately using Microsoft Office Suite
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Lead Waitress
Denny's Restaurants Franchise Association
Calumet City, Illinois
05.2021 - 11.2022
- Resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored service, safety, and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel
- Complete opening, closing and shift change duties
Professional Tax Preparer
Jackson Hewitt/ Tax Pros of Chicago
Tinley Park, Illinois
10.2007 - 04.2022
- Offered clients recommendations to reduce liabilities.
- Maintained compliance to current tax laws and regulations.
- Identified potential audit red flags to minimize risk of IRS audits.
- Prepared written responses or tax return amendments
- Reviewed available data and compared against tax code
- Research tax implications.
- Developed spreadsheet models
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Education
Associates of Science - Psychology, Human Services
Indiana Institute of Technology
Fort Wayne, IN05-2025
Skills
- Management
- Loss Prevention/Shrink Reduction
- Productivity maximization
- Training and mentoring
- Cash Handling Accuracy
- Display Setup
- Customer Service
- Order Processing
- Regulatory Compliance
Timeline
Sales/Merchandiser
Advanced Auto Parts
03.2025 - Current
Retail Sales Specialist/Closing Shift Manager
Oreilly Auto Parts
06.2023 - 11.2024
Professional Data Entry Clerk/Income Tax Preparer
Northwest Indiana Community Action
12.2022 - 05.2023
Lead Waitress
Denny's Restaurants Franchise Association
05.2021 - 11.2022
Professional Tax Preparer
Jackson Hewitt/ Tax Pros of Chicago
10.2007 - 04.2022
Associates of Science - Psychology, Human Services
Indiana Institute of Technology