Summary
Work History
Education
Skills
Timeline
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Lisa Brown

Walkersville,WV

Summary

Dynamic supervisor with a proven track record at Kroger, excelling in staff management and inventory control. Enhanced team performance through effective training and mentoring, resulting in improved customer satisfaction. Implemented innovative strategies that maximized sales and minimized shrinkage, fostering a results-driven environment focused on operational excellence.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Work History

Supervisor

Wamplers/purdue
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained staff on operational procedures and best practices to enhance team performance.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Monitored inventory levels, ensuring timely replenishment of supplies and materials.

Assistant Manager

OfficeMax
  • Assisted in training new employees on operational procedures and customer service techniques.
  • Managed inventory levels and performed regular audits to ensure stock accuracy.
  • Coordinated daily team schedules to optimize workflow and enhance productivity.
  • Developed promotional displays to increase product visibility and drive sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Store Manager

Kroger
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and coached team members to enhance performance and customer service skills.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Developed employee schedules to ensure adequate staffing during peak hours.
  • Led initiatives to improve store appearance and enhance overall shopping experience.
  • Conducted performance evaluations and provided constructive feedback for staff development.
  • Collaborated with corporate teams on promotional events to drive customer engagement.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

No Degree - Criminal Justice

Glenville State College
Glenville, WV

High School Diploma -

Lewis County High
Weston, WV
07.1991

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Inventory control
  • Staff development
  • Staff discipline
  • Processes and procedures
  • Operations management
  • Schedule development
  • Conflict resolution
  • Inventory oversight
  • Coaching and mentoring
  • Task delegation
  • Multitasking
  • Time management
  • Active listening

Timeline

Supervisor

Wamplers/purdue

Assistant Manager

OfficeMax

Store Manager

Kroger

No Degree - Criminal Justice

Glenville State College

High School Diploma -

Lewis County High

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Lisa Brown