Lisa Burke
Kokomo,IN
Summary
Dynamic operations supervisor with a proven track record at Kohl’s, enhancing team productivity through effective training and innovative scheduling. Skilled in human resources and data analysis, I successfully optimized delivery schedules, improving customer satisfaction and streamlining processes, while fostering a collaborative environment that empowered staff and drove performance.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Kohl’s
Kokomo, IN
07.2018 - 07.2023
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
HR Manager/Recruiter
Sears
Evansville, IN
11.2009 - 06.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Designed and executed leadership development programs, preparing high-potential employees for future management roles.
Education
EMT
Warrick EMS
Newburgh, INBusiness
University of Evansville
Evansville, INSkills
- Incident reporting
- Team Training
- Safety oversight
- Human resources
- Data analysis
- Multitasking and organization
- Decision-making
Timeline
Operations Supervisor
Kohl’s
07.2018 - 07.2023
HR Manager/Recruiter
Sears
11.2009 - 06.2018
EMT
Warrick EMS
Business
University of Evansville