Lisa Burnett
Petersburg,VA
Summary
Driven Certified Clinical Medical Assistant with a track record of enhancing patient flow and outcomes at Neurocare of Virginia. Excelled in HIPAA compliance and vital signs monitoring, while leveraging strong organizational skills to improve clinic efficiency. Demonstrated expertise in clinical documentation and patient support, contributing to elevated patient satisfaction and streamlined operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Neurocare Of Virginia
03.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure, weight, and pulse oximetry.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Assistant Clinic Manager
Massage Envy Spa
08.2014 - 02.2021
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for professional growth.
- Assisted in the hiring process for new staff members, ensuring a diverse and talented team of Sales Associates, Massage Therapists and Estheticians.
- Enhanced patient satisfaction by streamlining clinic operations and implementing efficient scheduling systems.
Collections Specialist
Colonial Crossings of Williamsburg
04.2011 - 07.2014
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Direct Support Associate
Southside Viginia Training Center
09.2002 - 07.2010
- Managed challenging behaviors effectively using de-escalation techniques to maintain a safe environment for all involved parties without compromising the quality of care provided.
- Maintained a safe and supportive environment for clients by adhering to strict health and safety procedures.
- Improved client well-being by providing compassionate and attentive support in daily activities.
- Personal care duties such as bathing, dressing, and assisting in personal care hygiene
Education
Psychology
John Tyler Community College
Chester, VAHigh School Diploma -
Dinwiddie County High School
Dinwiddie, VA06.2002
Skills
- HIPAA Compliance
- Vital signs monitoring
- Medical History Recording
- Medical Office Procedures
- Patient Intake Process
- Clinical Documentation
- Examination Preparation
- Physician support
- Direct care
- Insurance Verification
- EMR / EHR
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Neurocare Of Virginia
03.2021 - Current
Assistant Clinic Manager
Massage Envy Spa
08.2014 - 02.2021
Collections Specialist
Colonial Crossings of Williamsburg
04.2011 - 07.2014
Direct Support Associate
Southside Viginia Training Center
09.2002 - 07.2010
Psychology
John Tyler Community College
High School Diploma -
Dinwiddie County High School
- CCMA - Certified Clinical Medical Assistant
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