Lisa Byers
Billings,MT
Summary
Proven Claims Management Expert with a track record of enhancing team productivity and customer satisfaction at Midland Claims Service. Skilled in policy interpretation and claims processing, I excel in fostering teamwork and achieving fair settlements efficiently. My expertise in insurance policy knowledge and ability to mentor has significantly improved operational outcomes.
Overview
18
18
years of professional experience
Work History
Claims Supervisor
Midland Claims Service
Billings, MT
04.2006 - 08.2024
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Negotiated disputed bills or invoices totaling up to $Amount, achieving successful resolution.
Education
Diploma -
Broadview Highschool
Broadview, MT05.1999
Skills
Claims Management Expertise
Insurance policy knowledge
Policy Interpretation
Claims Auditing
Claims Processing
Timeline
Claims Supervisor
Midland Claims Service
04.2006 - 08.2024
Diploma -
Broadview Highschool