Lisa Cagle
Albany
Summary
Dedicated office associate with strong customer service and communication skills. Proven ability to streamline workflows and enhance team collaboration, contributing to improved office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Associate
Albany Helping Hands
Albany, OR
01.2026 - Current
- Assisted with daily administrative tasks to ensure smooth office operations.
- Maintained organized filing systems for efficient retrieval of documents.
- Processed incoming calls and inquiries, providing timely information to clients.
- Collaborated with team members to streamline workflow and enhance productivity.
- Executed routine clerical tasks, demonstrating adaptability in a fast-paced environment.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Processed incoming correspondence promptly while maintaining an organized workspace.
Live-In Caregiver
Vicky Brown
Lebanon, OR
05.2025 - 01.2026
- Provided personal care assistance, including bathing, grooming, and meal preparation for client.
- Assisted with mobility and physical exercises to enhance client well-being.
- Monitored vital signs and reported changes in health status to family members.
- Maintained a clean and safe living environment through regular housekeeping tasks.
- Developed engaging activities tailored to client's interests to promote mental stimulation.
- Established trusting relationships with clients, fostering a supportive atmosphere.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Medication Coordinator
Albany Helping Hands
Albany, OR
02.2022 - 10.2024
- Coordinated medication schedules and ensured timely delivery for clients' needs.
- Managed documentation for medication administration, enhancing compliance with regulatory standards.
- Trained new staff on medication protocols and tracking systems to improve operational efficiency.
- Developed communication strategies to educate clients about medication usage and side effects.
- Participated in interdisciplinary team meetings for comprehensive case reviews and coordinated care planning.
- Served as a resource for staff members seeking guidance on complex medication scenarios or questions.
- Maintained accurate and up-to-date records of patients'' medications, facilitating seamless continuity of care.
- Educated patients on proper medication usage, ensuring understanding and compliance.
- Implemented quality improvement initiatives related to medication coordination, leading to more efficient practices.
- Reduced medication-related errors by implementing standardized protocols and procedures.
- Ensured appropriate storage and handling of medications per regulatory guidelines and institutional policies.
- Recorded medication inventory routinely to maintain medication security and control.
Education
High School Diploma -
Lebanon High School
Lebanon, ORSkills
- File organization
- Reception duties
- Data entry
- Scheduling
- Paperwork processing
- Document management
- Meeting scheduling
- Bookkeeping
- Spreadsheet creation
- Calendar management
- 10-key data entry
- Operations support
- Multi-line telephone management
- Front desk oversight
- Mail distribution
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Dedicated team player
- Verbal communication
- Relationship building
Certification
Mental Health First Aid Exp. 2027
Timeline
Office Associate
Albany Helping Hands
01.2026 - Current
Live-In Caregiver
Vicky Brown
05.2025 - 01.2026
Medication Coordinator
Albany Helping Hands
02.2022 - 10.2024
High School Diploma -
Lebanon High School