LISA CALANDRINO
Middletown,,New Jersey
Summary
As Manager of the Front Office, I support Trinity Hall’s Head of School (primarily) and the faculty and students (secondarily) in facilitating the smooth functioning of the school. I am frequently the first point of contact, both internally and externally, for questions that arise throughout the school day, and is often responsible for either providing answers or putting the questioner(s) in contact with school personnel who are in the best position to address an issue. I am physically and organizationally at the center of many details of daily school life. I am extremely well-organized and task oriented, a good listener who is eminently approachable, patient and possess superb inter-relational skills, and is able to communicate clearly and positively in person and over the phone. As Trinity Hall’s Manager of the Front Office, I support the Head of School, Admissions, Development, Athletics, Community Life, and the Business Office.
Overview
40
40
years of professional experience
Work History
Manager of Front Office
Trinity Hall High School
Tinton Falls, New Jersey
01.2015 - Current
- Daily responsibilities:
- Monitor the school’s main phone lines, answering questions, taking messages and forwarding calls where appropriate.
- Maintain the attendance database, reporting daily attendance and updating the database daily.
- Support the Head of School in a variety of ways—being aware of and managing the Head’s daily meeting schedule, keeping her apprised of changes/additions; providing logistical support for various meetings; communicating as directed to various school constituencies; act as liaison to Board in preparing for Board meetings; general administrative assistant duties as required.
- Work with the Director of Security and Facilities.
- Put together school lunch program and works with outside vendor to fulfill orders.
- Accept delivery of mail and packages, sort and distribute deliveries.
- Responsible for all school purchases (books, technology, COVID-19 supplies, building and school supplies).
- Maintain student academic files and keep them up to date.
- Support faculty in general ways as availability allows—assist with collection of club paperwork, facilitate lines of communication, etc….
- Maintain faculty’s schedules and help support coverage when needed.
- Support students with general information and reminders, monitor student late sign-in and early sign-out book.
- Create, distribute, collect and organize various forms and paperwork, particularly related to beginning of school year, advisor conferences, trip permissions, and Parents Association events.
- Support for Parents Association—help with communications, distribute and collect forms and fees, act as school liaison with PA secretary.
- Order school classroom supplies and keep track of supply inventory, reordering when appropriate.
- Annual responsibilities:
- Start of school year—accept, organize and track forms necessary for start of school year.
- Act as contact person with school photographer, arranging logistics for photo day(s).
- Organize post-Baccalaureate dinner at Trinity Hall.
- Facilitate Commencement preparation and activities including creation and distribution of invitations; serve as contact person for photographer; arrange Commencement seating; create Commencement program; order, label and arrange diplomas on stage; order student caps and gowns and faculty hoods and robes; attend to various day-of-event logistics.
- Act as school contact person with school ring company.
- Assist Head of School with creation of end-of-year communications.
- Work with admissions team to help interview new students and families and assist in open houses and accepted student events.
Inside Sales Account Manager
Acadia Technology Group, LLC
Montclair, New Jersey
01.2007 - 01.2015
- Serves as integral member of team that delivered sales increase from $4.1 million to $15.8 million since time of hire.
- Assists Cisco Technical Sales Engineers with sales quotes for our customers.
- Procures Cisco, RSA, Juniper and other high end products from our choice distributors.
- Controls all Cisco Smartnet, Vital, RSA, and Juniper contracts from point of sale to booking.
- Works with CAM’s to set up Cisco OIP and DSA special pricing for customers.
- Single point of contact in setting up our terms with distributors.
- Processes orders for customers.
- Receives inventory into system and provides reconciliation reports.
- Invoices customers.
- Assists Project Managers on entire sales cycle on major projects.
- Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries.
- Enjoy talking to people and establishing a long-term, loyal customer base.
- Persuasive communicator; able to identify opportunities, overcome objections, and build relationships.
Senior Account Manager
ASI System Integration/AMC Computer Inc
New York, New York
01.1999 - 01.2006
- 2000-2001 winner of Outstanding Service Achievement Award.
- Control and administrate $30 million in hardware and professional services for a Fortune 100 account.
- Research new technology, provide pricing, technical specifications and availability information to customers on a continual basis.
- Analyze and interpret re-order report on a daily basis. Determine optimal order quantities and maintain stocking levels based on customers run rate, forecasts and market trends.
- Initiate and negotiate volume purchase agreements for customers with manufacturers and distributors.
- Consult with customers and technologists regarding potential purchases to ensure specifications are compatible with new and existing equipment.
- Track incoming and outgoing merchandise against open purchase orders to ensure orders are completed accurately and in a timely manner.
- Manage return process. Arrange for re-shipments, returns, revised invoices for incorrect or defective orders.
- Train new employees on internal systems and ecommerce system. Also help facilitate an EDI system with client and outsource company.
01.2000 - 01.2001
- Winner of Outstanding Service Achievement Award.
- Control and administrate $30 million in hardware and professional services for a Fortune 100 account.
- Research new technology, provide pricing, technical specifications and availability information to customers on a continual basis.
- Analyze and interpret re-order report on a daily basis.
- Determine optimal order quantities and maintain stocking levels based on customers run rate, forecasts and market trends.
- Initiate and negotiate volume purchase agreements for customers with manufacturers and distributors.
- Consult with customers and technologists regarding potential purchases to ensure specifications are compatible with new and existing equipment.
- Track incoming and outgoing merchandise against open purchase orders to ensure orders are completed accurately and in a timely manner.
- Manage return process.
- Arrange for re-shipments, returns, revised invoices for incorrect or defective orders.
- Train new employees on internal systems and ecommerce system.
- Also help facilitate an EDI system with client and outsource company.
Service Account Representative
Compucom Systems
New York, New York
01.1998 - 01.1999
- Controlled and administrated the same Fortune 100 account I had worked on with a previous employer.
- Sales for the account had grown to $24 million in hardware and services.
Hardware Technical Buyer
Time Inc
New York, New York
01.1996 - 01.1998
- Procured and expedited over $22 million in computer related hardware, per year, for Time Inc.
- And subsidiary companies (7,000 employees).
- Included analyzing and interpreting user requests to ensure products met business needs from both a technology and cost standpoint.
- Negotiated volume purchase agreements.
- Maintained and controlled inventory levels for emergency and expedited requests.
- Met with manufacturers to create relationships and be exposed to new products and programs.
- Assisted Project Managers with planning.
- Forecasting, pricing, ordering, delivery expectations, open orders and completed transactions.
Assistant Account Manager
The Future Now
New York, New York
01.1993 - 01.1996
- 1993 President’s Club Award winner for outstanding Assistant Account Manager in the nation.
- Controlled and administrated $18 million in hardware and services for a Fortune 100 account.
- Created and operated the company’s only on-site computer hardware “stores” for two major accounts.
Customer Service Representative
Information Products of New York
New York, New York
01.1987 - 01.1993
- Negotiated and renewed over $1 million in maintenance contracts.
- Marketed and proposed software training classes.
Education
Bachelor of Science - Business Administration, Sociology
ROSEMONT COLLEGE
1990
Skills
- PowerSchool
- Schoology
- Microsoft Office
- Constant Contact
- Honey Well Emergency System
- QuickBooks
- Well-organized
- Contracts
- Communicator
- Marketing
- Issue and conflict resolution
- Staff development
- Project management
- Back office operations
- Professional networking
- Leadership
- Friendly, positive attitude
- Troubleshooting
- Organizational skills
- Multitasking
- Conflict resolution
- Active listening
Volunteer-Causes
Head of Trinity Hall Parent Leadership Group (2013-2017). Nut Swamp Elementary PTA Treasurer (2010-2013). Co-Chair for 3 Spring Fundraiser Gala’s, Project Pride, Fun Day, PTA Membership, and Hospitality. Headed up Fundraising for 5th grade event coordinating and running Ice Cream Friday’s, clothing drives, dine out and support events. Thompson Middle School: Assisted Treasurer during Granny’s Attic and ran 8th Grade Parent-Student Graduation Dance. Head of Trinity Hall Parent Leadership Group (2013-2017).
Timeline
Manager of Front Office
Trinity Hall High School
01.2015 - Current
Inside Sales Account Manager
Acadia Technology Group, LLC
01.2007 - 01.2015
01.2000 - 01.2001
Senior Account Manager
ASI System Integration/AMC Computer Inc
01.1999 - 01.2006
Service Account Representative
Compucom Systems
01.1998 - 01.1999
Hardware Technical Buyer
Time Inc
01.1996 - 01.1998
Assistant Account Manager
The Future Now
01.1993 - 01.1996
Customer Service Representative
Information Products of New York
01.1987 - 01.1993
Bachelor of Science - Business Administration, Sociology
ROSEMONT COLLEGE