Lisa Campbell

• Serve as the primary point of contact for associates, clients, vendors, and leadership, providing timely support, resolving concerns, and ensuring exceptional service delivery.
• Recruit, train, coach, and develop associates, providing ongoing performance feedback, guidance, and support to promote employee success and engagement.
• Coordinate staffing, scheduling, workforce planning, and daily operations while managing multiple priorities in a fast-paced environment.
• Investigate and resolve associate, customer, and operational concerns using critical thinking, sound judgment, and effective de-escalation techniques.
• Maintain accurate records related to staffing, scheduling, labor management, event operations, and compliance requirements.
• Lead onboarding and training initiatives, ensuring associates understand company policies, procedures, customer service expectations, and operational standards.
• Collaborate with cross-functional teams, clients, and leadership to support business objectives and improve operational efficiency.
• Demonstrate strong attention to detail and accountability by managing projects and events from planning through execution.
• Handle sensitive employee matters with professionalism, discretion, and confidentiality.
• Foster positive working relationships through effective communication, responsiveness, and a customer-focused approach.
• Ensure compliance with company policies, food safety regulations, and operational procedures while maintaining high standards of service.

• Supported store leadership in recruiting, hiring, onboarding, training, coaching, and managing performance of Customer Service Associates to enhance team effectiveness.
• Conducted hands-on training and development programs to ensure associate proficiency, policy compliance, and operational excellence.
• Fostered associate engagement through targeted coaching, recognition programs, and performance feedback, contributing to a positive workplace culture.
• Collaborated with store leadership on workforce planning, staffing, and scheduling to optimize employee development and operational efficiency.
• Ensured compliance with company policies, safety standards, and regulatory requirements.
• Served as a resource for associates and customers by addressing concerns, answering questions, and providing solutions in a professional and timely manner.
• Demonstrated the ability to prioritize competing responsibilities and make sound decisions with minimal supervision.
• Built strong relationships with associates, leadership, and customers through exceptional service and effective communication.

Lay off due to Covid

• Coordinated and oversaw internal corporate catering events to ensure seamless execution.
• Managed hiring and scheduling of catering staff while enhancing service techniques and policies.
• Controlled labor and food costs, ensuring efficient operations for all catering functions.
• Interacted with diverse customer base, providing friendly and efficient service.
• Operated web-based ordering system to process customer requests and updates efficiently.
• Created professional emails for clients, maintaining effective communication.
• Supervised hourly employees, including delivery and culinary personnel, fostering teamwork.
• Demonstrated ability to work independently, solving problems and accomplishing tasks without direct instruction.

Compass Group | Restaurant Associates – Longwood Gardens, Kennett Square, PA

Café Manager (2018 – 2019)

• Promoted in recognition of strong leadership, operational performance, and team development.
• Managed overall café operations, including financial performance, staffing, budgets, inventory, and business planning.
• Reviewed surveillance footage to support operational reviews, investigate customer and associate incidents, verify policy compliance, and document findings.
• Prepared production, sales, and trend analysis reports to support business decisions and improve operational performance.
• Utilized Microsoft Excel, Word, and PowerPoint to analyze data, prepare reports, and maintain operational documentation.
• Partnered with leadership to reinforce company standards, improve team performance, and drive operational excellence.

Concessions Supervisor (2017 – 2018)

• Promoted to oversee daily concessions operations, including staffing, scheduling, onboarding, training, and coaching of front-line associates.
• Monitored operational performance, inventory, and customer service standards while ensuring compliance with company policies, quality, and safety procedures.
• Served as the primary point of contact for employee scheduling, coaching, performance discussions, and resolving customer and associate concerns.
• Assisted with budgeting, operational planning, and identifying opportunities to improve efficiency and service quality.

Catering Captain | Philadelphia Venues - (SAP, SEI, Winterthur, Penn Museum, Longwood Garden) (2015 – 2017)

• Coordinated logistics and operational planning for high-profile corporate and private events across multiple premier venues.
• Collaborated with managers and event teams to execute event schedules, room setups, and last-minute changes while ensuring seamless operations.
• Served as the primary point of contact during events, resolving client concerns and maintaining exceptional customer service.
• Directed and supervised event staff, ensuring efficient execution of event plans while maintaining compliance with company policies, safety standards, and operational procedures.
• Oversaw event setup, equipment, inventory, and scheduling while managing multiple priorities in fast-paced environments.

• Relocated to Signature Flight Support Coastville, PA
• Delivered exceptional service to private and corporate aviation clients in a fast-paced, high-volume environment.
• Coordinated travel arrangements, including hotel accommodations, ground transportation, and catering for flight crews and passengers.
• Scheduled aircraft fueling, hangar storage, and operational support to ensure efficient flight operations and on-time departures.
• Served as the primary liaison between clients, pilots, and operations personnel, ensuring clear communication and timely execution of service requests.
• Processed invoices, maintained accurate service records, and resolved customer concerns with professionalism and discretion.
• Managed multiple priorities while maintaining accuracy, attention to detail, and exceptional service standards.
• Promoted aviation services and programs, building strong client relationships and contributing to customer satisfaction and retention.