Lisa Carnevale
Johnston
Summary
Results-driven Operations Supervisor with a strong focus on performance monitoring, safety oversight, and task delegation. Committed to ensuring compliance and fostering positive customer relations.
Overview
2026
2026
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
East Providence, RI
2014 - 02.2026
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained new employees on operational procedures and customer service protocols.
- Resolved customer inquiries and complaints, fostering positive relationships and satisfaction.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Front Store Supervisor
Ocean State Job Lot
Cranston, RI
1990 - 2012
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
- Assisted customers with product inquiries, offering expert advice, recommendations, or alternatives when needed.
- Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
- Streamlined checkout processes to minimize wait times and enhance overall customer experience.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School Diploma -
Central High
Providence, RI1982
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Safety oversight
Timeline
Operations Supervisor
CVS Pharmacy
2014 - 02.2026
Front Store Supervisor
Ocean State Job Lot
1990 - 2012
High School Diploma -
Central High