Lisa Carr
Main Street Rural Health
Cordova,AL
Work Preference
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balancePersonal development programsWork from home optionFlexible work hoursHealthcare benefitsPaid time off
21
years of professional experience
Results-driven Clinical Operations Professional with expertise in managing complex healthcare projects and optimizing workflows. Specializes in regulatory compliance, process improvement, and resource management. Proven ability to enhance team collaboration and adapt to changing requirements to achieve measurable outcomes.
Work History
3 Years 5 Months
05.2023 - Current
3 Years 5 Months
Clinical Market Operations Manager
Main Street Rural Health | Birmingham, AL
05.2023 - Current
- Leading a team of 20 Health Navigators across 16 clinics/organizations including 3 multi-site APHCA partners helping support the Medicare population in rural areas ranging from Cullman to Linden.
- Built and maintained relationships with clinic leadership and providers to drive collaboration on HEDIS and CMS quality measures.
- Assist the Central Training team to deliver ongoing training on new initiatives and processes to enhance navigator professional development.
- Collaborate with central leadership to devise strategies for overcoming clinic and patient barriers.
- Evaluated program effectiveness through feedback mechanisms, driving continuous improvement in service delivery.
- Led cross-functional teams in executing strategic initiatives to improve patient outcomes.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
2 Years 2 Months
03.2021 - 05.2023
2 Years 2 Months
Regional Operations Manager
American Family Care, Inc | Birmingham, AL
03.2021 - 05.2023
- Streamlined operational processes to enhance efficiency across multiple healthcare facilities.
- Led cross-functional teams to implement quality improvement initiatives, ensuring compliance with industry standards.
- Developed and executed regional strategies for workforce management, optimizing staff allocation and productivity.
- Managed inventory control systems, reducing waste and improving supply chain efficiency in clinical settings.
- Mentored junior managers on best practices in operations management, fostering a culture of continuous improvement.
- Collaborated with executive leadership to align regional goals with corporate objectives, enhancing overall service delivery.
3 Years 6 Months
09.2017 - 03.2021
3 Years 6 Months
Center Administrator
American Family Care, Inc | Birmingham, AL
09.2017 - 03.2021
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Managed staff scheduling and performance evaluations to optimize team efficiency and patient care.
- Streamlined patient intake processes, enhancing workflow and reducing wait times for services.
- Collaborated with healthcare providers to enhance patient experience through feedback analysis and implementation of changes.
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Enhanced parent satisfaction through open communication channels and timely response to inquiries.
2 Years
09.2015 - 09.2017
2 Years
Medical Assistant II/Lab
American Family Care, Inc | Birmingham, AL
09.2015 - 09.2017
- Administered patient care, including vital signs monitoring and medical history documentation.
- Conducted routine laboratory tests and prepared specimens for further analysis.
- Collaborated with healthcare professionals to ensure seamless patient flow during clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
9 Months
12.2013 - 09.2014
9 Months
RN Staff Postion
Brookwood Medical Center | Birmingham, AL
12.2013 - 09.2014
- Administered medications and treatments as per physician orders, ensuring patient safety and compliance with protocols.
- Monitored vital signs, identifying changes in patient conditions and escalating concerns to medical team promptly.
- Educated patients and families on care plans, promoting understanding of health management and treatment options.
- Collaborated with multidisciplinary teams to develop individualized care plans that enhance patient outcomes.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
1 Year 2 Months
08.2012 - 10.2013
1 Year 2 Months
RN Staff Postion
Magnolia Ridge | Birmingham, AL
08.2012 - 10.2013
- Conducted comprehensive assessments of complex cases, contributing to strategic decision-making for patient care plans.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
2 Years 9 Months
10.2007 - 07.2010
2 Years 9 Months
Sales Associate
Cato Fashions | Gardendale, AL
10.2007 - 07.2010
- Enhanced customer experience through attentive service and product knowledge.
- Managed inventory processes to ensure stock accuracy and minimize discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
1 Year
10.2006 - 10.2007
1 Year
Office Assistant
Haynes Downard, LLP | Birmingham, AL
10.2006 - 10.2007
- Streamlined document management processes, enhancing retrieval efficiency and reducing errors.
- Assisted in maintaining office supplies inventory, optimizing ordering processes to reduce costs.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
1 Year 2 Months
08.2005 - 10.2006
1 Year 2 Months
Cashier
Jack’s Family Restaurant | Fultondale, AL
08.2005 - 10.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Advanced Academic Diploma
Gardendale High School | Gardendale, AL | 05-2007
Graduated
- Honor Roll: 2005,2006,2007
- Tri-M Honor Society Member
Bachelor of Science - Nursing
Samford University | Birmingham, AL | 05-2011
Graduated
- Dean's List 2010-2011
- Study Abroad: London, England, Nursing
Skills
Strategic planning
Operations oversight
Team leadership-Remote and On-site experience
KPI monitoring
Account management
Expertise in HEDIS and CMS Quality Measures
Familiarity with Medicare and Medicare Advantage plans
Territory management
Timeline
Clinical Market Operations Manager
Main Street Rural Health
05.2023 - CurrentRead more
Regional Operations Manager
American Family Care, Inc
03.2021 - 05.2023Read more
Center Administrator
American Family Care, Inc
09.2017 - 03.2021Read more
Medical Assistant II/Lab
American Family Care, Inc
09.2015 - 09.2017Read more
RN Staff Postion
Brookwood Medical Center
12.2013 - 09.2014Read more
RN Staff Postion
Magnolia Ridge
08.2012 - 10.2013Read more
Sales Associate
Cato Fashions
10.2007 - 07.2010Read more
Office Assistant
Haynes Downard, LLP
10.2006 - 10.2007Read more
Cashier
Jack’s Family Restaurant
08.2005 - 10.2006Read more
Gardendale High School - Advanced Academic Diploma,
Read more
Samford University - Bachelor of Science, Nursing
Read more