Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Additional Work History
Generic
Lisa Carrion
Open To Work

Lisa Carrion

Fort Payne,US

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

DirectorEmployee Training CoordinatorHR AssociateExecutiveLead Consultant

Work Type

ConsultingFull TimePart Time

Location Preference

RemoteHybrid
Location: Fort Payne, US
Open to relocation: No

Salary Range

$80000/yr - $200000/yr

Summary

Detail-oriented professional with a proven ability to develop innovative solutions for complex problems. Skilled in multitasking and building strong relationships while effectively prioritizing conflicting business and customer needs. Demonstrated success in collaborative environments, fostering teamwork, and maintaining productive interactions. Committed to delivering exceptional results that align with organizational goals and enhance customer satisfaction.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

PTF Mail Clerk

United States Post Office
06.2023 - 07.2024
  • Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
  • Provided service and sales to walk-in customers.
  • Processed incoming and outgoing mail efficiently, ensuring timely delivery of materials.
  • Utilized postal software for tracking shipments and monitoring delivery status.
  • Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
  • Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
  • Operated automated sorting machines, maintaining efficiency and accuracy in high-volume environments.
  • Implemented safety protocols leading to a reduction in workplace accidents and improved compliance.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Monitored compliance with postal regulations and safety protocols, fostering a secure work environment.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.

Director Firearms Operations

EZCorp Corporate Office
05.2022 - 01.2023
  • Assigned as Responsible Person on 350 Federal Firearm Licenses to direct and collaborate with senior leadership on Federal, State, Local procedure and policy for 350 store locations
  • Lead on Risk Management Panel that investigates integrity and accidental cases that resulted in employee retention or dismissal
  • Designed and implemented program to increase compliance with ATF and DHS regulations
  • Collaborated with senior leadership to define organizational objectives and align departmental strategies accordingly.
  • Assess market trends and determine monetary criteria for firearms
  • Collaborated with teams on store acquisitions and new store openings
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Strengthened internal controls by reviewing existing policies and procedures to ensure compliance with regulatory requirements
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Led strategic initiatives to enhance operational efficiency across multiple departments.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Corporate Field Trainer

EZCorp Corporate Office
07.2014 - 05.2022
  • Designated Firearms Trainer to 350 Federal Firearms Licensed locations
  • Collaborated with Operations team and department leadership to assess training program needs for increased firearm safety and awareness
  • Scheduled in-person and virtual training sessions for onboarding new and and continued career opportunities to existing employees to ensure equal employment and development opportunities for the workforce
  • Developed new programs to deliver training programs for new employees, ensuring effective onboarding and integration into company culture resulting in a decrease in YoY employee turnover bu 30%
  • Facilitated workshops on Firearms and ATF compliance safety procedures, promoting a safe working environment across all locations.
  • Assessed training needs through performance evaluations, tailoring programs to enhance team skills and knowledge retention by providing career advice and training to increase internal promotions
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Utilized Learning Management System (LMS) to track employee progress and maintain comprehensive training records for audits.
  • Collaborated with management to implement continuous improvement initiatives in the training team, increasing training effectiveness and employee engagement.

Owner/Operator

Self-employed
03.1998 - 01.2011
  • Directed daily operations to ensure efficient workflow and service delivery.
  • Managed inventory control systems to optimize stock levels and reduce waste.
  • Trained and mentored staff on operational best practices and customer service standards.
  • Implemented cost-saving measures that improved profitability without sacrificing quality.
  • Managed day-to-day business operations.

Education

High School Diploma -

Skills

  • Creative & Innovative Problem-Solving
  • Empathy and Engaged Listening
  • Relationship Building & Collaboration
  • Communication & Negotiation
  • Customer Care Internal and External
  • Team Training & Development
  • Critical Thinking, Research & Analysis
  • Risk Assessment and Mitigation
  • Prioritization & Time Management

Accomplishments

  • Collaborated and SME with team of 6 in the development of ATF eForm 4473 - Firearms Transaction Record to 350 locations.
  • Designed, Implemented, and Facilitated Firearms Safety, Firearms Federal, State, Local Policy, Advanced Sales Techniques, New Hire Orientation, Customer Service, Career Advancement, Entry to Executive level training to 600 Locations USA, 10,000+ Employees
  • EZCorp President Circle Recipient 2015,2016,2019
  • Increased operational efficiency through improved training that resulted in employee retention improved, 30% employee turnover reduction YoY - New Hire Orientations - Face of the Company
  • Business Acumen - C-Level

Certification

Notary Public -

Instructional Design

Timeline

PTF Mail Clerk

United States Post Office
06.2023 - 07.2024

Director Firearms Operations

EZCorp Corporate Office
05.2022 - 01.2023

Corporate Field Trainer

EZCorp Corporate Office
07.2014 - 05.2022

Owner/Operator

Self-employed
03.1998 - 01.2011

High School Diploma -

Additional Work History

Prior to corporate work history I was a small business owner.

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