Lisa Carrion
Fort Payne,AL
Summary
Detail-oriented professional with a proven ability to develop innovative solutions for complex problems. Skilled in multitasking and building strong relationships while effectively prioritizing conflicting business and customer needs. Demonstrated success in collaborative environments, fostering teamwork, and maintaining productive interactions. Committed to delivering exceptional results that align with organizational goals and enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
PTF Clerk
United States Post Office
06.2023 - 07.2024
- Served one year - converted to full time - then moved to another state which prevented me from continuing federal service. There is no position available in my town or nearby.
- Processed incoming and outgoing mail efficiently, ensuring timely delivery of materials.
- Utilized postal software for tracking shipments and monitoring delivery status.
- Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
- Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
- Operated automated sorting machines, maintaining efficiency and accuracy in high-volume environments.
- Implemented safety protocols leading to a reduction in workplace accidents and improved compliance.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Monitored compliance with postal regulations and safety protocols, fostering a secure work environment.
Director Firearms Operations - 350 FFL Locations USA
EZCorp
05.2022 - 01.2023
- Liaise between Store Operations leadership, and workforce and oversee vendor management functionalities and build long-term relations with ATF and FBI, and supply partners. 600 locations
- Program to increase compliance with ATF and DHS regulations
- Collaborated with senior leadership to define organizational objectives and align departmental strategies accordingly.
- Assess market trends and determine monetary criteria for firearms and consumer products
- Coordinated to facilitate store acquisitions and new store openings
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Corporate Field Trainer & Firearms Facilitator
EZCorp
07.2014 - 05.2022
- Collaborated with Operations team and firearm sales department leadership to assess training program needs
- Scheduled in-class/virtual training sessions for onboarding new and existing employees to ensure equal employment and development opportunities for the workforce
- Developed and implemented training programs to elevate team performance and productivity.
- Developed and delivered training programs for new employees, ensuring effective onboarding and integration into company culture.
- Facilitated workshops on compliance and safety procedures, promoting a safe working environment across all locations.
- Assessed training needs through performance evaluations, tailoring programs to enhance team skills and knowledge retention.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Utilized Learning Management System (LMS) to track employee progress and maintain comprehensive training records for audits.
- Collaborated with management to implement continuous improvement initiatives, increasing training effectiveness and employee engagement.
Education
High School Diploma -
Continental Academy
Coral Gables, FL04-2002
Skills
- Empathy and Engaged Listening
- Relationship Building & Collaboration
- Communication & Negotiation
- Customer Care Internal and External
- Team Training & Development
- Critical Thinking, Research & Analysis
- Risk Assessment and Mitigation
- Prioritization & Time Management
- Creative & Innovative Problem-Solving
Accomplishments
- Collaborated with team of 6 in the development of ATF Form 4473 - Firearms Transaction Record to 350 locations.
- Designed, Implemented, and Facilitated training to 600 Locations USA
- EZCorp President Circle Recipient 2015,2016,2019
- Increased operational efficiency through improved training that resulted in employee retention improved, 30% employee turnover reduction YoY - New Hire Orientations - Face of the Company
- Increased operational efficiency through improved training. New Hire Orientations - Face of the Company
- Business Acumen - Entry Executive Level
Certification
Notary Public -
Instructional Design
Timeline
PTF Clerk
United States Post Office
06.2023 - 07.2024
Director Firearms Operations - 350 FFL Locations USA
EZCorp
05.2022 - 01.2023
Corporate Field Trainer & Firearms Facilitator
EZCorp
07.2014 - 05.2022
High School Diploma -
Continental Academy
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